Financial Counselor

Welcome to Saint Joseph Hospital, a 433-bed hospital founded in 1877 by the Sisters of Charity of Nazareth as the first hospital in Lexington, Kentucky. Led by Sister Euphrasia Stafford, the mission to provide compassionate care to the underserved is still carried out today. Saint Joseph Hospital holds over two dozen national ranks and recognitions and is recognized as a 2024 Best Place to Work in Kentucky. 

Saint Joseph is part of CommonSpirit Health, a non-profit, Catholic health system dedicated to advancing health for all people. With approximately 175,000 team members and 25,000 physicians and advanced practice clinicians. 

Our commitment to serve the common good is delivered through the dedicated work of thousands of physicians, advanced practice clinicians, nurses, and staff; through clinical excellence delivered across a system of 140 hospitals and more than 2,200 care centers serving 24 states.

JOB SUMMARY / PURPOSE

The Financial Counselor will act as the key non-clinical contact when needs are identified related to patients finances and
health insurance in the cancer center.

ESSENTIAL KEY JOB RESPONSIBILITIES

1. Serves as the contact and representative regarding financial advocacy for patients in the CHI Saint Joseph Cancer
Center
2. Guides patients through and around financial barriers within the CHI Saint Joseph Cancer Center and CHI Saint
Joseph Health to ensure the patient understands anticipated costs, out of pocket estimates, and the coverage
their health insurance does or does not provide. This includes assisting the patient in applying for
Medicaid/Medicaid Coverage or expanding their current insurance as needed.
3. Maintaining communication with patients, families, and health care providers to ensure the patient understands
the costs of care and the frequency of treatment bills.
4. Direct patients to resources outside of financial navigation as needed (i.e. social work, RN Navigator, etc.)
5. Assists with enrollment and applications for financial assistance, free drug/copay assistance programs
6. Works with RN Navigator to anticipate which scans, procedures, treatments that may be needed for the patient
in order to anticipate financial impact
7. Answers all billing questions and works with other CHI Saint Joseph Health team members when there are
questions or discrepancies regarding a patient bill
8. Perform other duties as assigned.

Required Education:

Bachelor’s Degree

Required Licensure and Certifications:

Required Minimum Knowledge, Skills and Abilities:

Two years of related experience in a healthcare environment,
specifically related to finances and billing.Strong customer service skills.
Knowledge of medical terminology.