Patient Access Rep Lead

Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area.

Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person – body, mind, and spirit – in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth.

Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care.

We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose.

Franciscan Medical Group, as part of Virginia Mason Franciscan Health, is currently looking for a full-time Patient Access Rep for the fast-paced Franciscan Family Practice Clinic in WEST SEATTLE, WA. Supportive team with excellent growth opportunities. Free parking and no nights, weekends or organizationally recognized holidays required.

Job Summary:

An incumbent performs much the same work as the Patient Access Representative II, participating in the day-to-day operations of the work unit, with “lead” work comprising a large portion of the overall job.  A Lead is engaged primarily in 1) serving as the point-person for staff as relates to patient access activities, and 2) for monitoring work for adherence to established policies/standards.

The work requires knowledge of the policies, procedures and equipment applicable to the work unit at appointment.

Lead Job Duties:  

Provides orientation and/or on-the-job training to new or lower-level patient access staff regarding regionally-approved guidelines and procedures.
Monitors individual performance to ensure that accuracy and productivity standards are being met in a satisfactory manner and completes performance feedback process; provides input into formal employee performance evaluations; participates in evaluating and selecting continuing educational opportunities for staff.
Participates in the development and updating policies and procedures; explains new and/or revised procedures, forms or other tools to staff.
Receives and resolves patient access related issues.
Performs day to day workload distribution activities to ensure staff has appropriate work load.

Education/Work Experience:

A minimum of one year of work experience as a Patient Access Representative II (or equivalent), or any combination of experience or education that would demonstrate the capability to meet the requirements of the position.  Previous “lead” or supervisory experience is desirable.