Clinical Informatics Support Specialist

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.

This position supports Ambulatory Clinics in the Stockton, CA and San Andreas, CA areas and candidates may reside in either location. 

The Clinical Support Specialist performs duties related to system training and workflow optimization, which includes computer-based training and orientation of staff and physicians in an efficient and economical manner; participation in workflow design and development; project implementation; documentation; and end user training.

This position has delegated responsibility for problem solving, assessing processes and issues, and collaborating with other staff and physicians to develop solutions resulting in efficient and functional workflows for end users of our software applications. The Clinical Support Specialist assures that training is customer-focused and based on needs identified by customers throughout the system. The department is working to implement leading-edge technology solutions, including electronic practice management, health records and clinical decision support systems in support of our organization's overall goal to transform healthcare.

• Performs duties related to system training and workflow development, which includes computer-based training and orientation of staff and physicians in an efficient and economical manner.
• Participates in workflow design and development; project implementation; documentation; and end user training.
• Responsibility for problem solving, assessing processes and issues, and collaborating with other staff and physicians to develop solutions resulting in efficient and functional workflows for end users of our software applications.
• Assures that training is customer-focused and based on needs identified by customers throughout the system.
• Assists with training and support of leading-edge technology solutions, including electronic practice management, health records and clinical decision support systems in support of our organization's overall goal to transform healthcare.

Required Experience and Education

• High School Graduate/GED Required
• Or a minimum two (2) years of experience working in a clinical setting with daily use of an electronic medical record, understanding of clinical workflows within an EMR and minimum two (2) years of proven knowledge of clinical workflows and track record of providing excellent support to clinical staff.
• Medical Assistant Certification or Licensed Practical Nurse license