Imaging Clerk

CHI Oakes Hospital, is a 20-bed critical access hospital that provides various inpatient and outpatient services to approximately 14,000 people in southeastern North Dakota. It is also a 24-Hour Emergency Level V Trauma Center. The hospital building was newly-constructed in 2007, replacing a 50-year old building, and in 2010, Oakes Community Clinic was opened within the hospital building. The hospital is part of a larger values-based organization, CommonSpirit Health.

At CHI Oakes Hospital, we are dedicated to providing high-quality, compassionate care to our community. We offer a supportive work environment where your contributions are valued. As a member of our team, you'll have the opportunity to make a real difference in the lives of our patients.

Under the direct supervision of the Imaging Supervisor, the Imaging Clerk plays a vital role in providing exceptional front-line support to our patients and staff. If you thrive in a fast-paced environment and enjoy juggling multiple tasks, we encourage you to apply!

Responsibilities include, but are not limited to:

• Scheduling: Accurately scheduling and rescheduling patient appointments, coordinating with technologists and other departments as needed.
• Telephone Answering: Professionally handling incoming calls, answering patient inquiries, directing calls appropriately, and taking messages.
• Filing & Documentation: Maintaining organized patient records, scanning documents, and ensuring confidentiality of all patient information.
• Information Gathering: Collecting and verifying necessary patient demographics and insurance information.
• Clerical Support: Performing general administrative tasks to support the Imaging Department, such as faxing, copying, and distributing mail.
• Patient Experience: Providing compassionate and helpful assistance to patients, addressing their questions and concerns to ensure a positive experience.
• Collaboration: Working closely with Technologists, Radiologists, and other administrative staff to ensure seamless patient flow and departmental efficiency.

• High School Diploma or equivalent (required).
• Computer experience required.
• Strong organizational skills with an emphasis on accuracy and attention to detail.
• Excellent verbal and written communication skills.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• A positive attitude, professional demeanor, and a commitment to outstanding customer service.
• Ability to maintain strict patient confidentiality (HIPAA compliance).
• Ability to work both independently and as part of a team.

Preferred:

• Previous experience in a healthcare administrative or office setting, particularly in scheduling or patient registration, is highly preferred.
• Proficiency in computer systems, including Microsoft Office Suite and electronic medical records (EMR) software (e.g., Epic, Cerner) is a plus.