Oncology Clinic Patient Account Rep

Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area.

Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person – body, mind, and spirit – in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth.

Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care.

We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose.

JOB SUMMARY:

Performs a variety of administrative support duties associated with the patient intake process in accordance with established internal guidelines and procedures. Work includes 1) scheduling patient appointments, 2) collecting, recording and distributing patient demographic and financial data, 3) gathering/validating insurance information and obtaining authorization for services, and 4) performing related administrative support duties.

ESSENTIAL JOB FUNCTIONS:

• Schedules patients for department services, including calling patients to set up and confirm scheduled appointments and recording cancellations and rescheduling time slot.
• May be responsible for keeping department specific calendars (physical or electronic) up-to-date and accurate.
• Receives, collects, verifies, records, updates and distributes patient medical records, demographics and financial information in accordance with FHS standards and guidelines.
• Enters data for patient accounts, registration, finance and reimbursement functions.
• Prepares intake packet and sends requisite paperwork to appropriate staff, providers, and departments.
• Collects patient records, labs, charts, and other items necessary for patient appointments.
• Gathers and validates insurance information and contacts insurance companies to initiate and follow up on
  authorizations.
• May verify and/or re-verify insurance benefits and eligibility on all patient accounts prior to appointment.

Education/Work Experience Requirements:

Successful completion of an accredited medical terminology course(s) or equivalent on-the-job training, and two years of related work experience in patient registration, insurance verification, or related function that demonstrates attainment of the requisite job knowledge skills/abilities.