Medical Assistant Lead

Dignity Health’s Pacific Central Coast Health Centers (PHC) is a non-profit Community clinic organization comprised of more than 40 health centers located primarily from Ventura to Templeton, spanning the coast. Our experienced physicians and advanced practice providers offer a wide range of primary and specialty care services. PHC is a part of Dignity Health Central Coast’s award-winning network of outstanding hospitals, imaging centers, laboratories, and post-acute services.

One Community. One Mission. One California 

Job Summary:

In keeping with the Pacific Central Coast Health Center's philosophy, under the direction and supervision of the Operational and/or Medical Director, the Lead Medical Assistant operates in a team with other clinic healthcare providers and support staff. The Lead escorts patients to the exam rooms and assists in determining medical problems. The Lead assists medical providers with minor diagnostic procedures and treatments as directed; taking vital signs, maintaining records and recording test results. In addition, this position assists in the scheduling and supervising of assigned staff, provides ongoing performance feedback and acts as a key communicator between the clinical staff and Site Coordinator. The Lead serves as a primary evaluator for interviews and as a preceptor for newly hired staff and assures all critical tasks are completed per clinic protocols.

Minimum Required:

• Customer service related experience working with the general public (2 years).
• Medical Assistant experience (2 years).
• ICD-9 coding experience (2 years).
• CPT-4 coding experience (2 years).
• Graduate from an accredited Medical Assisting Program. 
• Reads, speaks, understands and writes proficiently in English. 
•  Effectively communicates orally and in writing.
• Works independently and is self-directed.
• Supports, motivates and sustains a team-oriented culture.
• Organizes, prioritizes, and coordinates multiple activities and tasks.
• Applies skills in employee relations: scheduling, hiring, firing, progressive discipline, and etc. 
•  Demonstrates leadership and basic management skills.
• Works with initiative, energy and effectiveness in a fast-paced environment.
• Remains calm and effective in high pressure and emergency situations.
• Produces work in high quantity and quality.
• Problem-solves with creativity and ingenuity.
• Use of multi-line telephones and other office machines.
• Knowledge of medical terminology.
• Proficiency in the use of Microsoft Office applications; Word, Excel and Outlook.

Preferred:

• Supervisory/management experience (2 years).
• Experience in a multiple provider medical practice.
• Working with insurance/billing in a healthcare setting/insurance organization.
• Healthcare information systems, such as electronic health record and practice management systems experience.
• Phlebotomy Certification.
• Bilingual, Spanish speaking.