CHI LakeWood Health provides long-term care, family practice-clinic, 15-bed critical-access hospital, public health and assisted living services. Nestled in Baudette, MN, just minutes from Lake of the Woods and Zippel Bay State Park. Enjoy nature's playground, lake living, trails, unique shopping, and dining! We serve patients and their loved ones in Lake of the Woods County and the surrounding area. Check out the link for more info on Baudette, MN https://www.ci.baudette.mn.us/.

The Clinic Receptionist is responsible for facilitating a positive patient experience through friendly coordination and advocacy in terms of reception registration and other interactions during the patient's stay in the facility. Duties include assisting in proper  identification of the patient by collection of patient demographics information.  Employing excellent customer service skills the Clinic Receptionist  is responsible for ensuring a positive patient experience throughout the registration process.

In order to ensure appropriate reimbursement for services rendered primary duties include:

1. Appropriate patient identification
2. Collecting accurate and thorough patient demographic data
3. Obtaining insurance information and verifying eligibility and benefits
4. Determining and collecting patient financial liability

Essential Key Job Responsibilities

• This position performs a variety of reception and clerical duties including registration, insurance verification, and collection of co-pays.
• Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.
• Prepare charts for patient appointments making sure all necessary information is complete.
• Resolve routine patient billing inquiries and problems, handling follow-up questions from patients, resolving discrepancies or errors.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Must be detail oriented and have strong organizational skills.
• Demonstrate effective customer service and communication skills.
• Proficient computer skills.
• Possess a strong work ethic and a high level of professionalism.
• Perform other duties as assigned.
• The position is responsible for following all compliance of Medicare and HIPAA policies.

High school diploma or equivalent

Able to perform basic mathematics for payment calculation

Intermediate computer skills

Preferred

Healthcare experience

Thorough understanding of insurance policies and procedures (will train)

Working knowledge of medical terminology