eFill Pharmacy Tech

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.

***This position is work from home within California.

Position Summary:

This position supports patients with CommonSpirit Health providers by managing prescription requests with no refills remaining by authorizing a renewal based on organization-approved standing orders or protocol. Prescription “refill” requests submitted by a patient’s pharmacy or requested by the patient to the prescribing provider are received, approved or otherwise triaged significantly reducing the amount of time enrolled providers spend managing refill requests. The process also improves patient adherence to documented care plans, standardizes the criteria used for renewal authorizations and provides a consistent turn-around time for refill requests.

Responsibilities may include:
- Based on organization-approved standing orders or protocol, process prescription renewal requests received from pharmacies, EHR and patients. Appropriately notifies the prescribing provider of any protocol criteria that are not met after reviewing the requested medication.
- Update patients of the status of their refill requests.
- Answers, screens, and processes a high volume of incoming calls in a professional manner.
- Utilizes and adheres to a phone script, clinical decision trees and following department guidelines.
- Sends out accurate and complete communication to physicians or other healthcare providers and documents all required information in the EHR and other operating platforms based on department policies and procedures.
- Escalates any unresolved or "out of scope" matters to a supervisor or subject matter expert along with appropriate information so that the matter is able to be effectively resolved.
- Meets the requirements of the applicable Prescription Renewal Policies and Procedures.

Minimum Qualifications:

- 1 year experience in a non-acute care licensed pharmacy.
- Graduate of an accredited pharmacy technician program.
- Clear and current CA Pharmacy Tech license.
- Active CPT-EXCPT or CPT-PTCB or CPHT certification in good standing

Knowledge, Skills, Abilities and Training:
- A thorough knowledge of legend drugs and medical terminology
- Excellent computer knowledge and skills
- Ability to comprehend and communicate clearly and effectively (both verbally and in writing) with medical center staff, patients, families, and other internal and external customers.
- The ability to handle multiple tasks simultaneously
- Self-motivated with ability to work within minimal supervision, yet able to recognize when it is appropriate to seek assistance.
- Ability to perform pharmacy calculations.
- Ability to operate fax machine/document imaging application, photocopier/scanning and voice mail system.
- Capable of using/learning to use an electronic medical record (EMR).
- Ability to work with and communicate to a diverse work force in all levels of the organization.
- Must have strong ability to serve as a patient advocate.