Enrollment Support Rep

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.

This position is responsible for maintaining the integrity of the membership data and Primary Care Physician (PCP) assignments in Flowcast (IDX) by obtaining accurate and timely HMO insurance and demographic information from a variety of sources such as patients, providers, health plans, and medical offices. Ensures information is input with accuracy into the database for system integrity and reporting purposes.

Minimum Qualifications:

• High School Graduate or GED

• One year of related experience (i.e. office experience, insurance services, customer service, etc.)

• Effective oral and written communication skills. Demonstrates skill in working with a wide range of customers and in maintaining accurate enrollment and registration data.Observes policies and procedures related to confidentiality of patient information.
• Ability to navigate and utilize information system, as well as PC based computer software (e.g., Microsoft Office suite of products).

Preferred Qualifications:

• One year of related experience in the Healthcare Industry