Triage RN

Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area.

Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person – body, mind, and spirit – in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth.

Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care.

We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose.

The Connection Center RN is responsible for providing telephonic clinical assessment, triage, nursing advice, and health education to a variety of patients. Services are provided remotely, and will work collaboratively with an interdisciplinary healthcare team. Work is conducted in accordance with the organization policies, applicable regulatory requirements and scope of practice for the nursing profession in which the state license is held.

ESSENTIAL KEY JOB RESPONSIBILITIES
1. Responsible for triaging incoming calls from patients, assessing needs, giving appropriate clinical
dispositions based on established protocols.
2. Facilitates access to primary care providers, specialists, healthcare facilities and community resources.
3. Provides education to patients regarding immediate care advice, chronic disease
management, and preventative healthcare maintenance.
4. Adapts communication style to patients representing diverse personal, professional,
cultural and socio-economic backgrounds.
5. Ability to multi-task utilizing critical thinking, verbal and listening communication skills while performing data entry.
6. Utilizes decision support tools and electronic health record (EMR) to document all
information which incorporates excellent computer and typing skills and the ability to
navigate multiple applications concurrently
7. Documents all encounters according to departmental standards for medical, legal and
statistical purposes.
8. Participates in quality improvement outcomes measurement process, data collection
and analysis.
9. Meets minimum established quality and productivity standards.
10. Mentors and provides leadership to support staff.
11. Provides lab and diagnostic test results to patients after provider review
The job summary and responsibilities listed above are designed to indicate the general nature of the work
performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of
all job responsibilities required of employees assigned to this job. Employees may be required to perform other
duties as assigned.

Required Education and Experience: 

Graduation from an accredited school of nursing BSN preferred

Three years clinical RN experience in an acute care or ambulatory setting required

Preferred Education and Experience:

Previous telephone triage/call center RN experience preferred

Required Licensure and Certifications:

WA State RN license issued by the Washington State Board of Nursing

Required Minimum Knowledge, Skills, Abilities, and Training:

Excellent interpersonal, organizational, and customer service skills are essential.

Medical terminology, familiarity with CPT and ICD coding procedures and reference tools, and pharmacology appropriate to the Registered Nurse scope of practice is essential.

Preferred Minimum Knowledge, Skills, Abilities, and Training:

Previous telephone/ call center triage nurse experience preferred