Clinic Receptionist

From primary to specialty care, as well as walk-in and virtual services, CHI Health Clinic delivers more options and better access so you can spend time on what matters: being healthy. We offer more than 20 specialties and 100 convenient locations; with some clinics offering extended hours.

Location:

Hours for this position: 
Mondays 8:00A - 4:30P 
Tuesdays 8:00A - 4:30P
Wednesdays 11:30A - 8:00P
Thursdays 7:00A - 3:30P
Fridays 8:00A - 4:30P

Incentives: 

Clothing Voucher up to $60

In healthcare, we all agree that support is a must in order to be successful. This position will support our healthcare teams by ensuring they have everything they need in order to care for our patients. They also play a huge role in a patient’s experience and prep when they visit any of our clinics. We couldn’t do it without you! If you have a passion for supporting others and enhancing patient experience, we want to talk to you.

Essential Function

• Perform Patient Check-in at the time of visit and complete all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
• Copy/scan patient access related hardcopy materials (e.g.ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.
• Prepare charts for patient appointments making sure all necessary information is complete.
• Conduct all functions associated with patient check-out including collecting patient responsibility payments and scheduling follow-up appointments.
• Perform duties involving record filing, retrieval, and assisting with the filing of registration documentation in electronic medical records.
• Confirm next day appointments and alert patients as to what documentation is needed, including details associated with time-of-service payment.
• Follow up with patients regarding the No Show Guidelines and send out appropriate communications.
• Manage the flow of interdepartmental, outgoing, and incoming mail.
• Support office supply ordering and inventory procedures as needed.
• Notify appropriate clinical staff of each patient’s arrival and assure that patients are informed of any appointment delays
• Perform cash drawer reconciliation.

Education / Accreditation / Licensure (required & preferred):

• NA

Experience (required and preferred):

• 1 year of customer service experience, clerical, or business-related experience