Sr Systems Engineer

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.

The Sr System Engineer Voice (Zoom and Cisco UC) role is to provide technology leadership for developing, integrating, and supporting CommonSpirit Health's Technology Voice Services.  This role is a senior level position in the voice services group which will provide advanced technical experience related to voice design, implementation, and migrations. This individual is expected to understand common industry voice technology and methodologies with the specific ability to implement Zoom Phone and Cisco UC platforms in an enterprise setting.

Essential Functions:

• Lead, mentor, and coach other Engineers to build their skills and readiness in technology, portfolio, and platform responsibilities.
• Work with project managers and other engineers to successfully migrate legacy voice platforms to either a Cisco Unified Communications or Zoom Voice technology solution.
• Continue to evolve and enhance the voice platforms for future technology, optimization, and operational excellence.
• Help establish technology, documentation, and implementation standards for current and future deployments/migrations.
• Lead the discovery, design and implementation of Zoom Phone Solutions.
• Be a business and technology adviser and collaborate with health care staff in a clinical environment to implement Zoom's solutions.
• Document health care staff requirements through multiple methodologies such as use cases, user stories, and call/process flows/flowcharts.
• Map requirements to specific Zoom capabilities, considering medical staff needs within the existing platform.
• Interpret business and medical requirements into actionable voice technology deliverables.
• Capable of moving projects forward with minimal supervision or oversight.
• Personally motivated to learn new technologies, understand organizational challenges and use creative processes to deliver improved services for our patents, staff, and ministry.
• Remote eligible.

The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.

High School Graduate or High School GED

4-6 years experience in voice technology solutions engineering, technical infrastructure, or technical operation

Experience with end user migration from other voice platforms to Zoom