Care Coordination Assistant

At CHI Mercy Health, you'll discover a place where your professional growth is deeply valued within a truly supportive and rewarding environment. For over a century, our commitment to Compassion, Inclusion, Integrity, Excellence, and Collaboration has guided every interaction, shaping how we care for our patients and uplift one another. Today, as CHI Mercy Health, we remain deeply committed to healing the whole person – body, mind, and spirit – in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth. We are proud of our state-of-the- art care and numerous awards and accreditations that reflect our dedication to excellence. When you join CHI Mercy Health, you become part of a team that delivers top-quality, professional healthcare and contributes to a legacy of service built on collaboration and shared purpose

Are you a highly organized, compassionate, and detail-oriented professional ready to make a real impact on patient care? We're seeking a Care Coordination Assistant to join our dedicated Clinical Care Coordination team.

This vital role supports our RN Care Coordinators and Social Workers by managing critical, time-sensitive functions that ensure seamless patient transitions and optimal outcomes. If you thrive in a fast-paced environment where your critical thinking and meticulous approach directly benefit patients, we want to hear from you!

What You'll Do:

• Facilitate Post-Acute Care: Manage timely referrals, communicate with agencies, and ensure follow-up appointments to prevent readmissions and mitigate denials.
• Patient & Family Liaison: Directly communicate with patients and families, providing essential information and securing necessary documentation.
• Interdisciplinary Collaboration: Work closely with healthcare teams, patients, and external stakeholders to progress care efficiently.
• Ensure Compliance: Uphold strict confidentiality (HIPAA), deliver regulatory notifications, and identify process improvements.
• Administrative Support: Manage transportation referrals, insurance requests, authorizations, and crucial communications for licensed staff.

Schedule: Monday - Friday 8am - 4:30pm

What You'll Bring:

• Required Education/Experience:
  • Associate's Degree (Business/Health) OR High School Diploma/GED + current healthcare professional license/certification (MA/CNA/EMT).
  • Medical terminology expertise (certificate or demonstrated knowledge).
  • Intermediate to advanced computer skills (Microsoft Office/Google Workspace).
• Required Skills:
  • Excellent customer service and communication (written/interpersonal).
  • Strong analytical, problem-solving, and detail orientation.
  • Ability to manage multiple tasks independently in a fast-paced setting.

Preferred Qualifications Welcome: 3+ years healthcare experience, Bachelor's degree, experience in demanding patient care environments, relevant certifications.