System Manager of Marketing Operations

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.

This is a remote position

Job Summary / Purpose

The Marketing Operations Manager is responsible for the implementation, configuration, and optimization of marketing technologies, processes, and work management solutions to meet CommonSpirit operational needs. This role will manage CommonSpirit Marketing's Workfront system, workflows, and requirements, including user management, reporting, and process documentation. Additionally, this role will support marketing operations initiatives to drive efficiency, effectiveness, and scalability across the enterprise. 

Essential Key Job Responsibilities

• Configure Workfront platform to meet business requirements, driving user adoption and providing work management transparency through accurate and effective reports and dashboards. 
• Partner with cross-functional teams to develop new ways of working through innovative means such as automation, integrations, data, governance, and AI. 
• Support day-to-day Workfront needs such as user management and experience, reports and dashboards, data integrity, audits, as well as user troubleshooting and support ticket tracking.
• Create and deliver marketing operations training content for cross-functional teams on Workfront system functionality, updated features, and new processes.
• Support work management and marketing operations governance and prioritization requirements.
• Create and maintain documentation for processes, adoption, standardization, alignment, and enterprise roadmaps.
• Review and prepare for Workfront releases, implementing new functionality and communicating new features as needed.

Required Education and Experience

• Degree in marketing, business or related field required
• Minimum of 3 years Workfront System Admin experience with Workfront System Admin certification or a minimum of 5-7  years of Workfront System Admin Experience without certification 
• Workfront Fusion experience preferred
• Certification in Adobe Workfront preferred
• Experience installing process improvement for marketing teams
• Experience implementing technology systems
• Experience building KPI reporting and analytics