Application System Analyst IV

Hello humankindness 

Located conveniently in the heart of Phoenix, Arizona, St. Joseph's Hospital and Medical Center is a 571-bed, not-for-profit hospital that provides a wide range of health, social and support services.  Founded in 1895 by the Sisters of Mercy, St. Joseph's was the first hospital in the Phoenix area. More than 125 years later, St. Joseph's remains dedicated to its mission of caring for the poor and underserved.

We are extremely proud to be a nationally recognized center for quality quaternary care, medical education and research. St. Joseph's includes the internationally renowned Barrow Neurological Institute, Norton Thoracic Institute, Cancer Center at St. Joseph's, Ivy Brain Tumor Center, and St. Joseph's Level I Trauma Center (which is verified by the American College of Surgeons). The hospital is also a respected center for high-risk obstetrics, neuro-rehabilitation, orthopedics, and other medical services. St. Joseph’s is considered a sought-after destination hospital for treating the most complex cases from throughout the world. Every day, approximately 20 percent of the hospital’s patients have traveled from outside of Arizona and the United States to seek treatment at St. Joseph’s.

U.S News & World Report routinely ranks St. Joseph's among the top hospitals in the United States for neurology and neurosurgery.  In addition, St. Joseph's boasts the Creighton University School of Medicine at St. Joseph's, and a strategic alliance with Phoenix Children's Hospital.

St. Joseph's is consistently named an outstanding place to work and one of Arizona's healthiest employers. Come grow your career with one of Arizona's Most Admired Companies.

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For the health of our community ... we are proud to be a tobacco-free campus.

The Application Systems Analyst IV provides application technology expertise and direction in the application development or implementation of highly complex/enterprise wide cross functional programs or projects. May lead to resolution of highly complex problems. This Analyst IV leads the team in troubleshooting of highly complex hardware, software and system problems. Works on multiple projects, engaged in enterprise wide projects as a team member, sometimes a team leader. Acts a subject matter expert for multiple areas.

Responsibilities Include:

• Develops educational tools: paper handouts, courses, web site help pages, video instruction.
• Provides direct support for physicians, advanced practitioners, clinicians, and/or administrators in the use of facilities IT and technology resources.
• Leads training sessions of all levels, including training for high-complexity applications.
• Anticipates and resolves and critical, complex issues that arise within complex facility/enterprise information systems, impacting a large user population. Provides input into the resolution and/or required functionality and/or system changes.
• Anticipates and resolves highly complex issues that arise and provides input into long-term system solutions and/or functionality updates.
• Coordinates physician, advanced practitioners, clinician, and/or administrator service requests and incident resolutions through the Enterprise Help Desk.
• Tracks, monitors, and enhances application usage.
• Provides visits to clinical departments, physician offices, and other business units, as needed to promote and maintain outstanding customer relationships.
• Provides increased visibility and support during all downtimes, planned and unplanned
• Assesses ongoing end-users educational needs; develops and implements application training plans.
• Collaborates with the BNI Director of Informatics, BNI/SJHMC informatics staff, facility IT staff, and corporate IT staff, to optimize current and future information systems.
• Serves in a liaison and subject matter expert role for complex IT applications used by the BNI, facility, and enterprise staff.

Bachelor's Degree Required and relevant work experience required
10+ years of experience in IT working on ambulatory, clinical or audio/visual applications required
Experience working with project life cycle and project management methodologies

Bachelors Of Nursing or other related healthcare profession (Clinical Applications Support ONLY) preferred 

6+ years working in a healthcare/medical environment preferred.

Masters  in IT or relevant specialty preferred.