Patient Registration Rep

Founded as a faith-based hospital in 1931 by the Sisters of Charity of the Incarnate Word, Dignity Health – St. Bernardine Medical Center is a 342-bed, acute care, nonprofit hospital located in San Bernardino, California. The hospital offers a full complement of services, including the Inland Empire Heart and Vascular Institute, an award-winning orthopedics program, surgical weight loss, and is an official Neurovascular Stroke Center, as designated by ICEMA. The hospital shares a legacy of humankindness with Dignity Health, one of the nation’s five largest health care systems. Visit here https://www.dignityhealth.org/socal/locations/stbernardinemedical for more information.

One Community. One Mission. One California 

Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process.  In order to ensure appropriate reimbursement for services rendered, primary duties include:

• Appropriate patient identificationCollecting accurate and thorough patient demographic data
• Obtaining insurance information and verifying eligibility and benefits
• Determining and collecting patient financial liability
• Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance  

The Patient Registration Representative adheres to the organization's policies and procedures for resolution of patient financial liability.  Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.

• Minimum 1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles
• High School diploma, GED or equivalent.
• Experience in requesting and processing financial payments.
• Thorough understanding of insurance policies and procedures.
• Working knowledge of medical terminology.
• Able to perform basic mathematics for payment calculation.
• Experience in requesting and processing financial payments.
• Intermediate to advanced computer skills.
• Knowledge of charity care programs as well as the various government and non-government programs preferred.