HR Support Services Specialist

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.

*This is a remote opportunity

Pursues excellent service to our employees by providing streamlined, accurate and effective maintenance and distribution of HR data as a member of the HR Support Services Department. Coordinating a variety of transactions and projects providing support and follow-up. Responsible for administration and issue resolution in one of the following areas: leave management, license and certification, learning, talent support, performance management, severance, subpoena, records management, employee and non-employee transactions, providers, and special pay.

⦁ Demonstrates a customer focused philosophy, frequently and directly interacting with CSH employees, executives, and other team members outside of HR. Actively seeks direct customer contact and maintains professional language and demeanor in interactions via telephone, instant message, and email.
⦁ Validates and processes HR transactions using knowledge of the system and provided documentation and tools.
⦁ Monitors HR transactions for adherence to defined processes and denies or escalates exceptions.
⦁ Maintains HR data in proper systems to ensure accuracy and data integrity.
⦁ Researches, resolves and responds to escalated cases from HR Contact Center, HR Business Partners, or HR Transaction Services Analysts and Leaders.
⦁ Provides excellent service to the employee, manager, and other HR members providing redirection and educational opportunities to increase customer knowledge while resolving the current situation.
⦁ Actively seeks a role in activities that work to introduce, align, and/or improve processes..
⦁ Process transactions within the employee records program and basic data integrity pre/post transactional audits.
⦁ Authors desktop procedures to be entered into the knowledge base system and assists in training others.
⦁ Facilitates programs and serves as liaison between internal and external customers.

• High School Diploma or equivalent
• 2 years of experience in Operational Support; HR Back Office experience preferred. . Detail oriented, understands processes and systems, accurate and quick data entry, strong customer service skills, comfortable working with multiple systems, comfortable with complex situations and processes. Strong communication skills including telephone, instant message and email.
• Associate Degree Preferred