Communications Rep

CHI Health Nebraska Heart delivers leading-edge services to Nebraska and northern Kansas. Our network of offices and affiliated hospital-based clinics enables patients to receive timely care close to home. In addition, Nebraska Heart, located in southeast Lincoln, has dramatically reshaped the way in which patients receive care. Nebraska Heart continues to have the largest staff of experienced cardiology and vascular professionals in the area. Alongside the physicians is a dedicated team of advanced practice clinicians, nurses, technologists and staff; all committed to providing quality care and education to meet each patient’s needs during diagnosis, treatment and recovery.

Representative is responsible for overall PBX inbound/outbound communications for patients, physicians, staff, and the general public. Aligned with the organization's core values, the ideal candidate will be held to the highest standard of maintaining and protecting confidential and/or sensitive information.

Essential Function

• Answer the telephone system console in a prompt, courteous and professional manner. Transfer callers to the appropriate department, individual, or patient room.
• Provide patient room information to callers and visitors in such a way as to respect patient confidentiality.
• Maintain information pertaining to hospital events, meetings and other general information.
• Monitor alarms (fire, weather, etc.) and communicate emergency occurrences in accordance with established policies. Prepare a report of occurrences as necessary.
• Monitor and announce codes, fire alarms and weather warnings.
• Perform overhead paging as required to impart information and locate individuals.
• Maintain lists of on-call staff and physicians. Notify the proper individual(s) in response to emergencies.
• Call in after-hours surgical teams as directed and in accordance with procedures. Maintain a log of all calls and responses.
• Dispense, record, and inventory TTY/TDD, large button phones and speaker phones.
• Place long-distance calls for physicians, patients and visitors as deemed appropriate.

Education:

• High school graduate or equivalent preferred.
• Prior multi-line phone system and customer service experience is preferred