Payroll Technology Services - WFM Reporting Analyst

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.

Job Summary / Purpose
This position works within the Payroll Technology services team and acts as a senior analyst working as a liaison between the Payroll Operations team and IT in order to ensure all payroll systems are functioning, optimized and upgraded across the CommonSpirit Health organization. This position will be a senior point of contact for the Payroll Technology services team as well as vendors and business partners, driving the maintenance, customization and upgrading of all payroll systems on both the legacy Dignity Health and CHI systems until full system alignment is achieved. This position will spend a proportionate amount of time leading projects and performing complex system change impact and data analyses, providing functional support and deep expertise to Payroll Operations team including process training, and remainder of time on technical items such as system upgrades, system integration and opportunities for implementing automation and streamlining business processes.

Essential Key Job Responsibilities

• Lead and coordinate report development with all other report analysts.
• Develop custom reports from Microsoft Sql Server systems (develop, publish, maintain, troubleshoot)
• Develop custom reports for data visualization tools systems (develop, publish, maintain, troubleshoot)
• Update/maintain Productivity  system tables and settings including RVUs for productivity volumes
• Provide tier 2 support for Front end Productivity systems as well as time and attendance, and scheduling systems.
• Implement system change requests and troubleshoot production incidents.
• Assist and Test with Time Keeping system upgrades, patches, and other technical projects as well as all integrations
• Communicate with Vendor(s) on system updates/break fixes.
• Troubleshoot data issues, handle integration errors and system malfunctions ensuring all errors are researched, and reported to leadership, HR and IT when necessary.
• Execute ad hoc reporting for internal and outside legal counsel, and senior management.
• Ensures data integrity and quality of all data within the productivity system.
• Continually acquires knowledge of specific application software, trains team members, communicates with internal users, and leads the development and planning of processes to address and solve user's business and system needs.
• Research and implement best practices from a technology standpoint utilizing delivered functionality where possible as assigned by leadership.
• Identify automation opportunities for taking manual work out and streamlining.

Behavior

• Anticipate the needs of those this position supports and complete assigned tasks with a high degree of accuracy with minimal direction.
• Clearly communicate technical information and solutions in a user-friendly, professional manner.
• Self-starter with initiative and drive to perform analyses and propose and implement well thought out end-to-end solutions that include process documentation, training, etc.
• Liaise with HR business partners, IT developers/analysts, vendors, and cross functional teams as needed
• Quick learner and fast adoption of new processes and ways of work.
• Data-driven individual who can provide business justification.
• Outspoken lead who will provide recommendations. However, also a strong team member who can take direction provided by leadership.
• Champion of continual process improvements balanced with strong business acumen and understanding of the company environment.

Minimum Qualifications
Required Education and Experience 
Minimum of 5-7 years of payroll experience from a technical background required. Minimum of 3-5 years of project and team leadership experience. Requires a Bachelor degree or equivalent work experience  

Required Minimum Knowledge, Skills, Abilities and Training
Skills required include: ability to work independently and under tight deadlines; effectively lead teams; excellent interpersonal, verbal and written communications skills; strong computer application skills; analytical and quantitative skills; and ability to work and communicate effectively at all corporate and service area levels.

• Hands-on knowledge of  Symplr (API) Time, Scheduling and Productivity
• Hands-on knowledge of  UKG TIme and Scheduling Systems
• Expert knowledge of report writing tools such as Microsoft Sql Server Reporting Services
• Expert Knowledge of Data Visualization tools (PowerBI, Looker, Tableau) 
• Advanced Microsoft Excel
• Advanced Powershell