Clinic Receptionist

CHI St. Alexius Health Williston, now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health, has been proudly serving our community since 1920. CHI St. Alexius Health Williston proudly provides primary care, specialty care, family medicine, 3D mammography, orthopedics, neurology, and several other health services to our Williston community.

As our Clinic Receptionist at CHI St. Alexius Health Williston, now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health, you’ll perform the front office processes associated with patient check-in, check-out, scheduling referrals, and electronic medical records.  Administer and supports the clinic’s billing, and insurance functions, in accordance with internal standards and procedures, and regulatory requirements. Held accountable for policies and procedures of the department and organization.  This position supports the mission, vision, and philosophy of CommonSpirit Health.

• Perform patient check-in at the time of visit, interview patients and complete all paperwork necessary to ensure the admitting process is efficient, and all clinic and regulatory policies are in compliance.
• Copy/scan patient medical records, benefit/insurance information, and related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record system.
• Perform patient check-out including pricing services to accurately support the need and documentation of each service.
• Collect patient responsibility payments, and answer routine patient insurance and billing inquiries.
• Answer phone calls, confirm next day appointments, ensure insurance coverage, and alert patients as to what documentation is needed, including details associated with time-of-service payment schedules.
• Gather, verify, and process referrals, authorizations, and pre-certifications by working closely with physician(s), patients, and payers.
• Coordinate scheduling with that of the practitioners’ schedules to ensure proper coverage of patient appointments and out-of-office calls.
• Retrieve, file, and maintain charts and medical record documentation according to office protocol; coordinate copies of medical documentation with physician charges to support billing to third-party payers.
• Manage the follow of interdepartmental, outgoing, and incoming mail.
• Communicate requests and provide medical information to and from patient care providers in strict accordance with HIPPA and all policies and procedures.

Education and Experience

• Experience in a healthcare setting, preferred.