Supervisor Clinic

Virginia Mason Franciscan Health brings together two award winning health systems in Washington state. CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region. Virginia Mason Medical Center, was recognized among the Best Hospitals in Washington state by U.S. News & World Report.  CHI Franciscan and Virginia Mason are now united to build the future of patient-centered care across the Pacific Northwest. That means a seamlessly connected system offering quality care close to home. From basic health needs to the most complex, highly specialized care, our patients can count on us to meet their needs with convenient access to the regions most prestigious experts and innovative treatments and technologies.

Responsible for supervising and evaluating the daily activities of the assigned patient access and/or clinical staff in accordance with established business objectives and applicable regulatory requirements. Oversee activities to make sure they are conducted in a cost-effective and efficient manner, meet customer needs and are compliant with internal policies/standards/procedures and applicable regulatoryrequirements.

• supervising assigned staff (e.g. hiring, training, scheduling and/or evaluating) engaged in maintaining/supporting patient access services and/or clinical officer services, including appointment scheduling, registration, check-in/check-out, collections, referrals, surgery scheduling, patient and care team activities, and other activities in accordance with established operating standards. 
• Serving as critical conduit/liaison with various internal departments in coordinating and troubleshooting various business and/or patient care related issues.
• Attending site-based meetings/activities and providing operational performance data for integration,
• problem-solving, troubleshooting and appropriate escalation of issues to higher-level management, and identifying opportunities to streamline current operations and implementing approved procedural changes.

Bachelor’s degree in a related field and one year related work experience in the discipline that would demonstrate attainment of the requisite job knowledge/abilities; OR hree years’ work experience in a discipline that would demonstrate attainment of the requisite job knowledge/abilities.

Working knowledge of the concepts, practices, policies, procedures, standards, systems and tools within the clinical office environment; including medical practices and terminolog preferred.