Patient Registration Representative

St. Elizabeth Community Hospital provides state-of-the-art health care to the North State communities. This award-winning facility is a member of the Dignity Health system of health care providers and is a not-for-profit medical center. Located in picturesque Tehama County, St. Elizabeth offers 76 licensed beds, a trauma level III emergency department, comprehensive surgical services and a progressive Family Birth Center. St. Elizabeth Community Hospital has earned a Grade "A" from The Leapfrog Group for quality and safety for six consecutive award periods, and has built a reputation for excellence in orthopedics, family-centered maternity care and emergency services. St. Elizabeth is a sister facility to Mercy Medical Center Redding and Mercy Medical Center Mt. Shasta, and is committed to providing the highest quality, compassionate care available. For more information visit here https://www.dignityhealth.org/north-state/locations/stelizabethhospital.

One Community. One Mission. One California 

Employing excellent customer service skills the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for services rendered primary duties include:

a) Appropriate patient identification

b) Collecting accurate and thorough patient demographic data

c) Obtaining insurance information and verifying eligibility and benefits

d) Determining and collecting patient financial liability

e) Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance

f) The Patient Registration Representative adheres to the organization’s policies and procedures for resolution of patient financial liability

Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.

• Minimum 1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles.
• Experience in requesting and processing financial payments.
• Applicable education and/or training can be used to balance a lack of experience High School diploma, GED or equivalent.
• Thorough understanding of insurance policies and procedures.
• Working knowledge of medical terminology.
• Able to perform basic mathematics for payment calculation.
• Intermediate to advanced computer skills

• Two years preferred.
• Knowledge of charity care programs as well as the various government and non-government programs preferred.