Manager Clinic Practice I

Welcome to CHI Saint Joseph Medical Group, a full service network of primary care services specializing in family, internal, geriatric and pediatric care serving 88 locations across central and Eastern Kentucky. CHI Saint Joseph Medical Group is dedicated to delivering customized care based on the unique needs of our patients and is recognized as a Best Place to Work in Kentucky for two years in a row (2023-2024). 

CHI Saint Joseph Health is part of CommonSpirit Health, a non-profit, Catholic health system dedicated to advancing health for all people. With approximately 175,000 team members and 25,000 physicians and advanced practice clinicians. 

Our commitment to serve the common good is delivered through the dedicated work of thousands of physicians, advanced practice clinicians, nurses, and staff; through clinical excellence delivered across a system of 140 hospitals and more than 2,200 care centers serving 24 states. 

The Practice Manager I is responsible for managing the daily administrative and technical support sections of a medical clinic in accordance with established policies, procedures and standards. Anticipate and plan for future changes. Make recommendations to improve customer service as appropriate. This may also be a specialty or multi-specialty environment.

Essential Functions:

-Manage clinic staff on day-to-day operations.

-Coordinate clinic operations and activities to ensure proficiency and quality service is delivered within all sections of the clinic; ensuring compliance with regulations and standards.

-Responsible for employee performance management by completing performance appraisals and setting individual goals as outlined in policies and procedures.

-Effectively lead and develop a team of employees including hiring, training and development, salary recommendations, etc.

-Prepare, recommend, and monitor clinic budget, goals, and objectives taking into consideration input from clinic staff.

-Participate in the planning and development of policies and procedures, as well as clinic-specific procedures and programs.

-Work with the Regional Director to develop and implement performance goals and objectives.

-Assist Regional Director with implementation and development of long-range plans.

-Monitor payroll system to control time management.

-Ensure and maintain an environment to comply with regulatory, licensure, compliance and accreditation requirements.

-Serve as the first point of contact for patient and external customer complaints. Reconcile and investigate all complaints relating to practice operations.

-Act as the liaison between the practice and Central Billing Office.

The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.

Requirements:

-Bachelors degree in healthcare or related field OR Associates degree with 3 years of healthcare supervisory experience.