Patient Experience Program Manager

Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area.

Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person – body, mind, and spirit – in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth.

Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care.

We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose.

This job is responsible for providing professional expertise and guidance to site-based management, medical providers and staff in support of the creation of a strong and sustainable culture of patient-centered care that helps to deliver on the Virginia Mason Franciscan Health's (VMFH) mission to keep people and communities healthy and lead to better performance outcomes for the organization. Work focuses on change that will bring about higher clinical quality and efficiency, a safer patient environment, heightened employee engagement, improved financial results and greater competitive advantage. Inasmuch as patient experience is a mission-critical key to the future success of the organization, work goes beyond clinical experience of care to all interactions and touch points, with focus on alignment across all segments of the continuum and the spaces in between.

• Bachelor’s degree in business administration, organizational development or a healthcare-related field and four years of related work experience that demonstrates the attainment of the requisite job knowledge, skills/abilities.
• Or any equivalent combination of education and experience which provides the required knowledge, skills and abilities to perform the essential functions of the position.