Registrar Quality Coordinator

Hello Humankindness

Chandler, Arizona, has a stable suburban population with an economy anchored by many large financial, and high tech companies. Located southeast of Phoenix, Chandler is a skillfully developed community of friendly, diverse neighborhoods with expansive parks, great schools, convenient shopping, and excellent career opportunities.

For more than 50 years, Dignity Health’s Chandler Regional Medical Center has focused on quality patient care and service to the community. As the longest established hospital in the southeast valley, Chandler Regional has provided care for the Chandler community since 1961. The hospital recently added a new five-story tower with 96 patient beds, increasing the acute-care bed count to 338. This expansion increased emergency and trauma services, as well as the surgical unit and intensive care offerings.

The word “dignity” perfectly defines what our organization stands for: showing respect for all people by providing excellent care. At Chandler Regional, our employees are the heart and soul of our organization. They are the reason we are able to live out our healing ministry within the communities we serve. Our doctors, nurses and allied health professionals are a regular self-contained support system for each other. This unique working culture is one of the reasons why a career with us is so rewarding. 

Now is the perfect time to come grow your career with one of Arizona's Most Admired Companies.

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Job Summary:

Responsible for performing quality audits on all urgent care registrations and providing results to urgent care education staff and supervisors. Responsible for the daily monitoring and management of multiple registration accuracy reports and resolving errors as indicated. Functions in the role of an Urgent Care Registrar.

Essential Functions:

• Reviews identified accounts and resolves issues by obtaining or correcting information
• Documents and reports trends and/or learning opportunities to clinical supervisor and Registration educator utilizing approved department document.
• Workman compensation validates registration information and correct errors as indicated to ensure accurate and timely billing of visit.
• Personal Pay validate registration information to ensure accurate billing, correct codes as indicated and provide education as needed
• MS4 daily census validate registration information with Cerner reports to ensure accurate clinic statistics. Enter department statistics into designated folder on the Y drive. Correct errors as indicated
• Performs quality audits on all UC registrations and documents findings on standard form
• Provides Registration Educator and clinical supervisor with documented audit findings and recommended follow up
• Assists Registration Educator with educational follow up activities
• Provides education and coaching as indicated in the absence of the registration educator

Minimum:

Education and Experience:

High School/GED

Three (3) year experience in prior authorization, pre-certification, insurance benefits and how they apply to hospital registration or medical office setting

Two years (2) experience as Lead/Sr Registrar in an urgent care setting preferred

Knowledge, Skills and Training:

Computer knowledge, proficiency with software applications and basic knowledge of keyboard.

Familiarity with medical terminology.

Prior authorization, pre-cert, and insurance benefits knowledge.

Excellent written and interpersonal communications