Donor Call Center Coordinator RN

Baylor St. Luke’s Medical Center is an internationally recognized leader in research and clinical excellence that has given rise to breakthroughs in cardiovascular care, neuroscience, oncology, transplantation, and more. Our team’s efforts have led to the creation of many research programs and initiatives to develop advanced treatments found nowhere else in the world. In our commitment to advancing standards in an ever-evolving healthcare environment, our new McNair Campus is designed around the human experience—modeled on evidence-based practices for the safety of patients, visitors, staff, and physicians. The 27.5-acre campus represents the future of healthcare through a transformative alliance focused on leading-edge patient care, research, and education. Our strong alliance with Texas Heart® Institute and Baylor College of Medicine allows us to bring our patients a powerful network of care unlike any other. Our collaboration is focused on increasing access to care through a growing network of leading specialists and revolutionizing healthcare to save lives and improve the health of the communities we serve.

Provides coordination of all aspects of the transplant service in order to maintain an organized and efficient program and ensure quality patient care.

Essential Functions

• Review medical information, schedule testing, review results and compile data for presentation of patient's case.
• Notify consultants, prepare for and participate in physician‐led and multidisciplinary rounds, and communicate with patients, families and all disciplines involved in patient management in order to streamline and identify and solve potential problems.
• Maintain effective communication.
• Initiate and oversee all pre‐op and post‐op education, collaborating with nursing staff to provide a comprehensive teaching plan. Assess potential learning problems (language barrier, etc.).
• Initiate and collaborate in research protocols, journal articles, abstracts and patient education material.
• Screen potential donor calls; coordinate and organize all aspects related to donor/recipient status at time of transplant. 24 hour call responsibility for both donor call and outpatient problems. Triage calls, initiating appropriate treatment/intervention as required.
• Maintain and submit data for both hospital‐based statistics, UNOS/UNET, ESRD Network and TDH, in order to ensure availability of accurate statistics and comply with all governmental reporting requirements.
• Responsible for overseeing and coordinating plans for each patient’s hospital stay and collaborating with the entire team to control LOS, ICU utilization and document variances.
• Serve as a clinician in the care of this complex patient population, initiating outpatient appointments and review of labs with identification and treatment of abnormal results and medication changes according to established protocol.
• Keep EMR updated with current information including HLA updates. Document all aspects of organ offer through transplant in Epic.
• Attend team multi-disciplinary rounds, case review, and selection committees (virtually)
• Collect data for each organ offer. Manage all organ offers and implement appropriate organ workflow in communication with physicians, host OPO, procurement team, BSLMC operating room leadership. Maintain current flight and ground transportation information for providers, OR, HLA lab, patients and families.
• Provide detailed communication to all program team members including the financial team. Manage outpatient clinical calls.

Disclosure summary
The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.

Education and Experience Requried

• Bachelors Of Science Nursing
• Three (3) Years’ experience Acute Care/ICU, dialysis unit and/or transplant experience

Licensure and Certifications Required

• Valid TX RN License

Knowledge, Skills, Abilities, and Training Required

• Excellent written/oral communication skills
• Ability to be self‐motivated
• Effective problem solving techniques