Patient Experience Program Manager

We believe in the healing power of humanity and serving the common good through our dedicated work and shared mission to celebrate humankindness. 

At St. Anthony North Health Campus, we are committed to delivering optimal health care to the communities of Westminster, Erie, Brighton, Broomfield, Northglenn and Thornton. Highlights of our campus include 60,000 square feet of integrated primary and specialty care physician clinics, ambulatory surgery center, birthing center with private birthing suites, Level III Trauma Center with 24/7 emergency services, 92 inpatient beds and an outpatient diagnostics center with lab and imaging services. Our campus is proudly affiliated with Planetree, an internationally recognized non-profit organization that helps guide hospitals on the journey toward patient-centered care and culture. In 2023, we received our prestigious Magnet® designation! We are so proud of our nursing staff for this achievement, which is awarded to less than 6 percent of hospitals in the US. Built on the pillars of convenience, wellness and person-centered care, we offer inpatient and outpatient care at one site, with an emphasis on preventive health, wellness and health education.

You have a purpose, unique talents and now is the time to embrace it, live it and put it to work. We value incredible people with incredible skills – but your commitment to a greater cause is something we value even more. This is the heartbeat of our organization and your time will be spent in a supportive, team environment with resources to help you flourish and leaders who care about your success.

The Patient Experience Program Manager serves as a key driver of patient-centered culture across assigned markets. This role partners with frontline staff, leaders, and physicians to identify barriers to a positive patient experience and implement targeted strategies that improve performance on patient experience measures, including HCAHPS.

Key responsibilities include auditing, coaching, and reinforcing:

• Bedside Shift Reporting 
• Appreciative coaching
• Leader rounding
• Hourly rounding tactics
• Interpreting patient experience data with action planning

This position will rotate across multiple hospitals in the market as directed by the market or regional leadership. The goal is to standardize patient experience practices, reinforce expectations, and elevate the voice of the patient in daily operations.

In addition to bringing humankindness to the workplace each day, qualified candidates will need the following:

• Bachelor’s Degree in Education, Psychology,
  Communications, Public health or related field
  required
• A minimum of 3 years of experience in
  healthcare operations, patient experience or
  quality improvement
• Certified patient experience professional preferred
• Experience with LEAN Six Sigma or Studer
  principles
• Bilingual a plus

Physical Requirements - Medium Work - (Exert up to 50lbs force occasionally, and/or up to 20lbs frequently, and/or up to 10lbs constantly)