Supervisor Laboratory Services

Baylor St. Luke’s Medical Center is an internationally recognized leader in research and clinical excellence that has given rise to breakthroughs in cardiovascular care, neuroscience, oncology, transplantation, and more. Our team’s efforts have led to the creation of many research programs and initiatives to develop advanced treatments found nowhere else in the world. In our commitment to advancing standards in an ever-evolving healthcare environment, our new McNair Campus is designed around the human experience—modeled on evidence-based practices for the safety of patients, visitors, staff, and physicians. The 27.5-acre campus represents the future of healthcare through a transformative alliance focused on leading-edge patient care, research, and education. Our strong alliance with Texas Heart® Institute and Baylor College of Medicine allows us to bring our patients a powerful network of care unlike any other. Our collaboration is focused on increasing access to care through a growing network of leading specialists and revolutionizing healthcare to save lives and improve the health of the communities we serve.

Job Summary / Purpose

Supervises laboratory personnel and operations to ensure compliance and quality in accordance with laboratory work process. Exercises authority over personnel decisions and is responsible for the technical and scientific oversight of the clinical laboratory department.

Essential Key Job Responsibilities

1. Supervises, coaches, and reviews the performance of laboratory personnel to ensure adherence to relevant policies and ethics 
2. Oversees designated laboratory day-to-day operations and exercises authority over personnel decisions 
3. Analyzes and interprets laboratory results in accordance with established laboratory work processes 
4. Administers laboratory inventories such as supplies, equipment and consumables 
5. Selection of test methodology that is appropriate for the clinical use of the test results 
6. Verification of the test procedures performed and establishment of the laboratory's test performance characteristics, including the precision and accuracy of each test and test system
7. Enrollment and participation in an HHS approved proficiency testing program commensurate with the services offered
8. Establishing a quality control program appropriate for the testing performed and establishing the parameters for acceptable levels of analytic performance and ensuring that these levels are maintained throughout the entire testing process from the initial receipt of the specimen, through sample analysis and reporting of test results
9. Resolving technical problems and ensuring that remedial actions are taken whenever test systems deviate from the laboratory's established performance specifications
10. Ensuring that patient test results are not reported until all corrective actions have been taken and the test system is functioning properly
11. Identifying training needs and assuring that each individual performing tests receives regular in-service training and education appropriate for the type and complexity of the laboratory services performed

Qualify and function as the CLIA defined Technical Consultant. Evaluating the competency of all testing personnel and assuring that the staff maintain their competency to perform test procedures and report test results promptly, accurately and proficiently

Required Education and Experience 

Bachelor’s degree in biological or chemical sciences, as defined by CLIA. 

Minimum of five years at a moderate or high complexity laboratory. 

Preferred Education and Experience

One year experience as a supervisor or higher, preferred

Required Licensure and Certifications

MT or CLS or MLS certification required, ASCP or equivalent (per requirement sheet)

Pathology Laboratory department:

CT or HTL  certification required, ASCP or equivalent

Required Minimum Knowledge, Skills, Abilities and Training

Job duties require administrative skill and leadership qualities. 

Familiarity with financial management, Human Resources, Equipment Management, Quality Management, Physician Relations, Workflow Design are key skills to be successful. 

Excellent communication skills are needed to influence staff and to support internal and external customers. 

Extensive knowledge in state and federal regulations is needed to ensure ongoing compliance.