Clinic Receptionist

CHI Oakes Hospital, is a 20-bed critical access hospital that provides various inpatient and outpatient services to approximately 14,000 people in southeastern North Dakota. It is also a 24-Hour Emergency Level V Trauma Center. The hospital building was newly-constructed in 2007, replacing a 50-year old building, and in 2010, Oakes Community Clinic was opened within the hospital building. The hospital is part of a larger values-based organization, CommonSpirit Health.

As a Clinic Receptionist, you will be the welcoming heart of our clinic, creating a comforting and efficient environment for every patient journey. Every day, you will expertly manage patient reception, coordinate essential administrative tasks, leverage technology for seamless operations, and thoughtfully guide diverse patient populations, ensuring they feel at ease and understand their care instructions.

To be successful in this role, you will possess exceptional interpersonal skills, technological proficiency, genuine compassion for patient well-being, and an adaptable, patient approach to facilitating a positive experience for all.

What you'll do..

• Greets and registers patients promptly, verifying patient’s address, date of birth and insurance information, and enters this information into the computer according to standard operating procedures.
• Charge entry and ensuring accurate information for proper billing.
• Maintenance of health record and release of information.
• Lead in researching and directing patients to community resources that may be helpful to patients.
• Makes appointments or transfers calls promptly to others. Takes messages as needed.
• Schedules, cancels, or reschedules appointments for patients according to guidelines.
• Additional duties and responsibilites included in formal job description. 

• High School graduate or equivalent.
• Two years (2) of experience in a health care setting involving customer service; knowledge of patient admissions and financial counseling, billing and collections, and/or coordination of services related to insurance verification and patient information; Or an equivalent combination of relevant education and/or experience.
• Strong computer skills required.
• A combination of relevant education and/or experience required. 

Preferred Qualifications: 

• EMR, MediTech, Google Workspace, preferred.