EMS Dispatcher

Established by the Sisters of the St. Francis in 1924, CHI Health Good Samaritan is a 268-bed regional referral center in Kearney, Neb. At CHI Health Good Samaritan, you’ll find an advanced level trauma center that also offers AirCare emergency helicopter transport and an ambulance program providing long distance and local 911 service. Among our many other services are cardiac care including open-heart surgery, a level II neonatal intensive care unit, a nationally accredited cancer center, comprehensive neurosurgery, advanced orthopedic program, and inpatient and outpatient mental health services at our free-standing Richard Young Behavioral Health facility.

The Flight Dispatcher will work in a fast paced environment, working both individually and in a team environment to receive and coordinate both emergent and non-emergent telephone and radio requests for patient transports via air and ground ambulance.  This exciting position will allow you to work closely with flight clinicians, pilots, mechanics, and administrators to ensure our patients are flown to their destination in a safe and timely manner.

1. Performs emergency dispatching of AirCare Air Ambulances & Ground Ambulances
2. Compiles, organizes, and processes information for the department from radio, phones and verbal communication.
3. Monitors and records incoming and outgoing phone calls on the Emergency Services toll-free hotline for quality assurance purposes.
4. Types,  files,  audits, copies, maintains and monitors department records.
5. Provides department service to patients, family members, physicians, nursing and EMS personnel both in and out of the Health Systems.
6. Performs value-added activities that result in positive financial performance and customer satisfaction.
7. Performs other related duties as assigned or requested.

• High School Diploma
• Must have ability to perform general clerical and receptionist  duties and carry out routine tasks accurately, following written and verbal instructions.
• Ability to concentrate and pay close attention to detail.
• Must be able to prioritize multiple job duties and take appropriate action when critical situations arise.
• Keyboarding skills required.
• Ability to see and hear in order to perform duties.
• Must possess interpersonal skills to effectively work with employees, visitors and guests.
• Ability to prioritize and organize work.
• Medical terminology preferred.
• EMT or Dispatch certifications preferred.