Care Coordination Assistant

At CHI Health CUMC-Bergan Mercy, our focus is patient-centered care. Our level I trauma center and academic medical center campus is designed to heal the body, mind, and spirit of every person in a more comfortable, less stressful hospital environment. Our full range of medical services includes trauma services, heart and vascular care, emergency services, surgery, maternity, cancer care, and diagnostic imaging.

As a Care Coordination Assistant, you'll be instrumental in ensuring our patients receive seamless post-acute care. You'll be the go-to person for:

• Connecting Patients to Care: Managing and expediting post-acute care referrals (think rehab facilities, home health agencies) to ensure timely transitions.
• Patient & Family Support: Directly communicating with patients and their families, offering guidance, and gathering necessary signatures.
• Team Collaboration: Working closely with nurses, doctors, and other team members to keep patient care moving forward.
• Scheduling & Follow-Up: Arranging crucial follow-up appointments to prevent readmissions and support long-term health.
• Essential Documentation: Delivering important patient notifications and ensuring all paperwork meets regulatory standards.
• Smooth Transfers: Coordinating transportation referrals to get patients where they need to go.
• Confidentiality Champion: Handling sensitive patient information with the utmost care, adhering to HIPAA and other privacy regulations.

Experience: At least 3 years of experience in healthcare, care coordination, utilization review, discharge planning, or a similar fast-paced clinical setting.

Education:

Associate's Degree in a Business/Health-Related field OR

High School Diploma with a Medical Assistant or Certified Nursing Assistant certificate/experience in a healthcare setting.

Bonus Points For: Bachelor's degree, LVN/LPN, or BSW.