As a Clinic Clerk, you will be the welcoming face and organizational hub of our clinic, ensuring a seamless and positive experience for every patient.
Every day, you will expertly manage patient registration and scheduling, efficiently process patient flow, address billing inquiries, and provide essential clerical support. You'll maintain strict confidentiality, handle financial transactions securely, and remain vigilant for any patient needs, all while contributing to a smooth, on-schedule operation.
To be successful in this role, you will possess exceptional organizational skills, a customer-centric approach, meticulous attention to detail, and a proactive ability to manage a fast-paced environment while upholding the highest standards of confidentiality and efficiency.
- Job Specific Skills and Functions Demonstrates comprehensive knowledge of third-party payor (HMO, PPO, EPO, government programs, etc.). Obtains required authorizations for all exams upon scheduling and/or registering. Processes TARs when necessary. Enters the correct order under the order entry module. Ensures that all orders have correlating diagnoses and notifies the technologists of phone report exams and STAT cases. Accepts payments and sets up payment arrangement contracts. Processes all subpoenas and requests from insurance companies, attorneys and attorney services. Ensures processing fee and patient authorization has been obtained. Separates and distributes all cardiovascular reports in order of priority, facilitating patient care. Separates and distributes all Marian Breast Imaging Center reports in order of priority, facilitating patient care. Demonstrates and maintains a working knowledge of current registration process. Communicates accurate information to the film library and gathers proper information from the physician's office regarding the release of medical records.
- Department Support: Inventories office supplies and orders in a cost-effective manner. Keeps the office well-stocked with forms and form packets made for special exams.
- General Reception and Support: Greets people professionally; uses professional telephone techniques; demonstrates good communication skills. Schedules appointments on seven different modalities of Imaging Services and educates patients with instructions and preparation material concerning the exam.
- Compliance with policy and procedures: Complies with safety, infection control, Dignity Health Integrity Program, and other organizational policies (90-day evals- department specific orientation checklists completed; annual evals -annual competency checklists completed). Complies with the organization's dress code. Arrives at work on time, as defined by the Attendance and Timeliness Policy. Attends work consistently, as defined by the Attendance and Timeliness Policy. Follows all hospital policies on credit card handling procedures and treats all credit card information as HIPAA protected and confidential; only accessing a single credit card payment at a time.
- Other Staff Responsibilities: Actively supports the organization's mission, philosophy and strategic plan. Demonstrates good time management and priority setting.
