Market Chief Medical Officer, Chattanooga TN

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.

CHI Memorial, a member of CommonSpirit, is an award-winning, not-for-profit, faith-based health care organization dedicated to the healing ministry of Jesus Christ. Founded by the Sisters of Charity of Nazareth, we offer a comprehensive continuum of care, from preventative and primary care to acute hospital services specializing in cancer, cardiac, neuroscience, stroke, and orthopedic services. Our commitment to excellence has earned us top prestigious recognition repeatedly from U.S. News and World Report, PINC AI™, CMS, Healthgrades®, Leapfrog, and most recently as one of the Best Places to Work in Tennessee. We are proud to serve Southeast Tennessee and Northwest Georgia with the expertise of 4,700 team members and nearly 500 affiliated physicians.

The Tennessee/Georgia market is composed of three hospitals, CHI Memorial Chattanooga, CHI Memorial Hixson, and CHI Memorial North Georgia. The market has 348 Advanced Practice Providers of which 172 are employed, and 706 physicians of which 196 are employed. CHI Memorial Hospital Chattanooga is licensed for 357 beds and is a tertiary referral center.  CHI Memorial Hixson is licensed for 74 beds and CHI Memorial Georgia is licensed for 64 beds.  The Tennessee/Georgia market is part of the CommonSpirit South region which is composed of 40 acute care facilities serving 7 distinct markets across 6 states.  Ambulatory assets include ambulatory surgery centers, imaging centers, urgent care facilities, and over 350 medical clinics. CommonSpirit spans 24 states and includes over 2,200 care sites, over 35,000 providers, and over 45,000 nurses. 

The Tennessee/Georgia Market Chief Medical Officer (MCMO) for the Tennessee and Georgia market is a senior level leadership position with important market responsibilities that align with market, region and national priorities. The MCMO’s primary responsibilities are at both the hospital(s) and the market level.   The individual reports directly to the Tennessee/Georgia Market President with matrix reporting to the Hospital Presidents and the South Region Chief Medical Officer (RCMO).

The MCMO has a dyad relationship with Market Chief Nursing Officer (CNO) and together they are accountable to the Hospital Presidents, Market President, Region Chief Medical Officer, and Region Chief Nursing Officer to lead clinical care delivery across the CHI Memorial market and its hospitals.  The MCMO has a partnership relationship with the Market Physician Enterprise President to lead key clinical service lines across the CHI Memorial market. 

Market

The Market Chief Medical Officer is a key Executive Market team member partnering to develop and implement market operating plans and market growth plans inclusive of strategy, operations, and care delivery. The market Chief Medical Officer builds and develops leadership teams resulting in ownership and accountability that results in rapid implementation of clinical best practices, reduces unnecessary care variation, and drives improvement in the quality of care, the efficiency of care and the cost of care at all market hospitals. Additional market accountabilities as the MCMO include patient safety, patient experience, physician engagement, physician recruitment, and medical staff affairs. A key function of the MCMO is to drive alignment and accountability across local hospitals, service lines, and providers in the market, and to align with regional and national priorities. 

Hospital

The Hospital Chief Medical Officer is a key Executive Hospital team member partnering to develop and implement hospital operating plans and hospital growth plans inclusive of strategy, operations, and care delivery. The Hospital CMO will lead the hospital’s continuing emphasis on high‐value, safe patient care through oversight of all aspects of physician performance, quality and clinical integration. Specifically responsible to provide the clinical, operational, strategic, and cultural leadership necessary to deliver care that is high‐value (cost, quality, and patient experience) across the continuum of care. Will achieve this through the implementation of key strategic and operational initiatives that move the organization through work that involves maximizing clinical operations, improving clinician alignment and satisfaction, and leading evidence-based programs, practices, and activities. Effectiveness of the position will be reflected in outcome measures expressed in measures of quality of care, patient safety, improved efficiency, patient satisfaction and financial performance.

• The MCMO serves as the primary liaison between the Market President,  the RCMO and other leadership in the market. The MCMO is on point to effectively communicate the national and regional priorities and expectations from the RCMO. Similarly, the MCMO communicates concerns, questions and suggestions from market and hospital colleagues to the RCMO. 
• The MCMO collaborates with the RCMO and MCNO to disseminate and support national clinical goals, advance clinical excellence (i.e., quality, patient safety and patient experience), promote adherence to clinical standards, reduce unnecessary clinical variation, and ensure regulatory readiness. The MCMO is accountable for closely monitoring clinical performance in the market, focusing on and supporting facilities and service lines that are under-performing, and involving the RCMO as appropriate.
• The MCMO works with the RCMO to sponsor, coordinate and communicate national Chief Physician Executive Officer initiatives across the market. The MCMO leads local physician engagement and well-being efforts within the market.
• The MCMO works with the Market President and physician enterprise leaders to set strategic direction and increase the competitive position for the market.
• The MCMO also partners with colleagues in Physician Enterprise in developing physician networks, key clinical service lines, strengthening market integrity, and expanding non-acute care services. This includes the CHI Memorial Medical Group, contracted service providers and a large number of independent medical groups.  
• The MCMO partners with and/or leads service lines, leads medical directors, and leads medical staff activities at each facility in the market.
• The MCMO partners with the Chief(s) of Staff and the market Medical Staff Office director to lead credentialing, privileging, and peer review.
• The MCMO sets strategic direction for the above-mentioned areas, which includes planning and managing processes and services for these disciplines to meet CHI Memorial’s current and future needs.  Develops and integrates these plans and processes to support CHI Memorial’s  vision, mission, and strategies.
• Provides medical leadership oversight for the development of high quality, cost-effective and integrated clinical programs across the market and in a range of ambulatory settings.
• Develops and fosters effective collaboration between clinical departments, service lines, medical staff leadership, and other affiliated services to ensure an integrated approach to providing services, and fulfilling the market’s clinical,  research and educational goals 
• Establish medical director councils/clinical program leadership groups to conduct the work of clinical operations,  clinical integration, and population health management. Collect and share group trend data on resource utilization and  length‐of‐stay, and works with councils/groups to develop, implement, and monitor improvement plans.
• Active participation in the care coordination program including monitoring of the appropriateness of procedures,  admissions, and utilization of resources.
• Provides compliance and accreditation oversight for all institutional licensing agencies, working with the CHI Memorial’s Corporate Responsibility Officer when appropriate.
• Advises CHI Memorial’s Market President, the Hospital Presidents, the Region CMO, and the Board of Community Advisers on all physician practice issues.
• Ensures a robust peer review and credentialing process, emphasizing quality, safety, service and behavioral issues on the part of the medical staff are addressed fairly and in a timely fashion.

The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned. 

MINIMUM QUALIFICATIONS