Market Director Patient Care and Quality

Hello humankindness 

Dignity Health Medical Group is the employed physician group of Dignity Health. Dignity Health Medical Group (DHMG) employs approximately 400 providers and 1,200 total employees that cover a wide variety of specialties. The medical group has had tremendous success over the past few years and now provides more than 73 subspecialty services. The physicians provide clinical services in their areas of specialty and many serve in pivotal academic, research and leadership roles.

DHMG is also heavily involved in preparing tomorrow's healthcare providers. DHMG has 84 medical school students and approximately 200 residents and fellows throughout the 25 academic programs. Clinical services are complemented with translational and bench research to augment medical education for residents and students. 

The mission of Dignity Health Medical Group is consistent with Dignity Health's mission and St. Joseph's guiding principles with a focus on innovative clinical care and pursuit of excellence through scholarly activities. As part of the Dignity Health hospital system, DHMG has full access to the staff and all facilities on our hospital campuses. This unique relationship with our hospital allows Dignity Health Medical Group to provide its patients with state-of-the-art patient services including care of the poor and disenfranchised.

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The Market Director - Patient Care Services and Quality Arizona is responsible for leading the design, coordination, implementation and management of ambulatory practices related to quality, safety and clinical practice for our Arizona medical group operations. This Nursing Leader (AZ RN) identifies opportunities for improved ambulatory patient care, incorporating evidence-based practices to improve patient outcomes for the market.

This key position will oversee an ambulatory quality team and provide leadership in defining, implementing and integrating quality, safety, service and efficiency strategies into the plans, policies, and organization processes that affect the organization's operations and strategic direction.

• Responsible for ensuring non-provider clinical practice complies with state, national and regulatory guidelines and clinical competency assessments are completed to ensure staff’s ability to perform tasks based on clinical skills, knowledge, education and experience.
• Facilitates the advancement of High Reliability Organization, patient safety and infection prevention initiatives within ambulatory clinic settings.
• Responsible for compiling and interpreting data, preparing reports, and presenting results as requested by market,region or national leaders.
• Leads the market in defining opportunities for improvement identified through analyses of quality indicators and patient safety reports/trends and communicates these to appropriate leaders and committees for further decision.
• Responsible for leading quality teams, supporting their development, problem identification data collection, and outcomes.
• Responsible for leading physicians, clinic leaders, staff, and other health care professionals to improve safety and quality in the market.
• Works collaboratively with clinical informaticists to optimize disease registry data utilization and quality reporting.
• Responsible for maintaining quality management documents, files, and correspondence in an organized, confidential, and secure manner.
• Provides leadership, oversight and guidance to clinic leaders in support of a culture of continuous improvement and clinical excellence.
• Performs other duties as assigned.
• Complies with all policies and standards.

Note: Position requires frequent car travel within Arizona facilities. Overnight travel is infrequent.

Minimum Education:

• Bachelors of Nursing (BSN).

Minimum Experience:

• Five (5) years progressive management responsibility in an ambulatory care setting,
• Three (3) of which are related to managing an organization’s quality improvement plan.
• Experience developing and implementing clinic, service and operational process improvement initiatives, both small and large scale.
• Current knowledge of regulatory requirements for ambulatory care services (e.g. state, federal, local regulations,etc.).

Required Licenses:

• Registered Nurse: Arizona (RN:AZ).

Knowledge, Skills, Abilities and Training Required:

• Ability to use personal computer applications including Microsoft Office applications, Internet and email functions.

Preferred Education and Experience:

• Masters of Nursing (MSN).
• Knowledge and expertise in specific performance improvement/CQI methodologies (e.g. Six Sigma,LEAN).

We offer great benefits to support you and your family, including:

• Medical/Dental/Vision Insurance (no premium option for employee benefits)
• Flexible spending accounts
• Matching 401(k) retirement program
• Fully Funded Pension Plan
• Paid Time Off (PTO)
• Tuition Reimbursement
• Mental Health Benefit
• Employee Life Insurance
• Eligible for annual incentive pay based on company performance
• Relocation assistance if applicable
• Dignity Health now offers an Education Benefit program for benefit-eligible employees in Arizona. This program provides debt relief and student loan assistance to help you achieve your goals. Full-time employees can receive up to $18,000 over five years, while part-time employees can receive up to $9,000. Join our team at Dignity Health to take advantage of this amazing opportunity!