CLERK - RECEPTIONIST

Arroyo Grande Community Hospital, located in Arroyo Grande, California, is rated a top Joint Replacement Center by Blue Shield and is among the Top 10% in the nation for Joint Replacement. Arroyo has achieved the prestigious designation as a Primary Stroke Center by the Joint Commission. The Emergency Department is one of the busiest in the county and nationally recognized for superior patient satisfaction. The hospital also provides the only comprehensive hospital-based Acute Rehabilitation Center on the Central Coast. Arroyo Grande Community Hospital is a part of Dignity Health’s Southern California Division and is a member of CommonSpirit Health, the largest not-for-profit health care system in the nation, boasting an integrated network of top quality hospitals, with physicians from the most prestigious medical schools, and comprehensive outpatient services - all recognized for quality, safety, and service. Each hospital is supported by an active philanthropic Foundation to help meet the growing health care needs of our communities. Learn more here at www.dignityhealth.org/arroyo-grande.

One Community. One Mission. One California 

As a Clerk, you will be the welcoming face and organizational hub of our clinic, ensuring a seamless and positive experience for every patient.

Every day, you will expertly manage patient registration and scheduling, efficiently process patient flow, address billing inquiries, and provide essential clerical support. You'll maintain strict confidentiality, handle financial transactions securely, and remain vigilant for any patient needs, all while contributing to a smooth, on-schedule operation.

To be successful in this role, you will possess exceptional organizational skills, a customer-centric approach, meticulous attention to detail, and a proactive ability to manage a fast-paced environment while upholding the highest standards of confidentiality and efficiency.

• Demonstrates comprehensive knowledge of third-party payor (HMO, PPO, EPO, government programs, etc.).
• Obtains required authorizations for all exams upon scheduling and/or registering. Processes TARs when necessary.
• Enters the correct order under the order entry module. Ensures that all orders have correlating diagnoses and notifies the technologists of phone report exams and STAT cases.
• Accepts payments and sets up payment arrangement contracts.
• Processes all subpoenas and requests from insurance companies, attorneys and attorney services. Ensures processing fee and patient authorization has been obtained. Gather adequate information for the process to release diagnostic images and reports
• Separates and distributes daily schedules and reports in order of priority, facilitating patient care.

Required

• Completion of a medical terminology class or equivalent work experience, upon hire and
• None, upon hire

Preferred

• Previous clerical experience in a medical setting, including telephone and typing skills, or
• or other medical billing experience