Care Coordinator Assistant

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

One Community. One Mission. One California 

Care Coordinator Assistant - Care Coordination

St. John's Regional Medical Center

The Care Coordinator Assistant provides clerical, secretarial and administrative support for the Care Coordination department. Under the direction and supervision of the licensed staff, the Care Coordination Assistant preforms the following activities and processes; post-acute care coordination (SHF, HHC, DME, Hospice, etc.) revenue related activities (authorizations, certifications and payer communications), stocking and monitoring office supplies and equipment and maintaining accurate and complete departmental records. This position may function as the point of contact for the department, and is responsible for the professional and timely response to calls, messages and the forwarding of communications to the responsible party. The Care Coordinator Assistant may be assigned other duties within the scope of the role, including, but not limited to, scheduling, faxing, auditing, transcribing, filing, delivering, sorting, editing, tracking and correlating the departments’ documentation, records and forms. This positions emphasis will be on optimizing the licensed staffs’ productivity by providing clerical support, managing confidential patient information and ensuring the compliant and accurate management of departmental records and communications. The Care Coordination Assistant performs these duties according to applicable hospital policies, standards of practice and Federal and State regulations.

• Complies with confidentiality policies, HIPPA regulations and organizational standards when transmitting protected patient information to external agencies and vendors as needed for placement, payment or referral.
• Ensures office supplies and department equipment are available, current and functional. 
• Schedules arranges and facilitates post acute care referrals, DME or follow up appointments under the supervision of licensed staff.
• This includes daily updates or communication between the department and post acute provider regarding changes in anticipated discharge date, needs or plan.
• Prioritizes and forwards communications relating to insurance requests, denials and Physician Advisor status recommendations to the appropriate Care Coordinator and documents any related authorizations,denials or status determinations in the designated EMR or software program.
• This position requires the full understanding and active participation in fulfilling the Mission of the Organization. It is expected the Care Coordinator will demonstrate behavior consistent with the Core Values of the organization.
• Accountable for staying current with and seeking knowledge of hospital policies, standards of practice and Federal or State regulations pertaining to their role 
• Provides administrative support for the department by performing assigned tasks or activities that do not require a clinical license.
• This position may obtain patient or family signatures on required documentation under the supervision of the clinical staff and maintains such documents in accordance with hospital policy.
• Handles multiple tasks, able to prioritize.

Minimum Qualifications:

• Associate (two-year) Degree in Business/ Health-Related field 

Preferred:

• • At least 3 years previous experience in health care, care coordination, utilization review, discharge planning or similar healthcare setting.
  • Experience supporting clinicians in demanding and fast paced patient care environments.

This position is represented by SEIU-UHW and is covered by the terms and conditions of the applicable collective bargaining agreement.