Communications Manager

Baylor St. Luke’s Medical Center is an 881-bed quaternary care academic medical center that is a joint venture between Baylor College of Medicine and CHI St. Luke’s Health. Located in the Texas Medical Center, the hospital is the home of the Texas Heart® Institute, a cardiovascular research and education institution founded in 1962 by Denton A. Cooley, MD. The hospital was the first facility in Texas and the Southwest designated a Magnet® hospital for Nursing Excellence by the American Nurses Credentialing Center, receiving the award five consecutive times. Baylor St. Luke’s also has three community emergency centers offering adult and pediatric care for the Greater Houston area.

#LI-CHI

We are currently in search of a dynamic, passionate, and skilled Communications Manager to join the Houston market as part of the broader {South Region} team. This role will be reporting to the Market Director and will be instrumental in shaping and executing marketing and communication strategies within the market. The Communications Manager provides leadership and support for marketing and communications efforts in support of clinics, facilities and services. The role works in coordination and under the direction and alignment with the region and system marketing & communications leadership teams respectively.

Essential Function
Develop and implement comprehensive internal & external communication strategies and plans to effectively communicate the organization's mission, values, and regional key messages to stakeholders, employees, other internal audiences (e.g., physicians, nurses, volunteers, etc.), and the markets we serve. Function as a point of contact for media inquiries to ensure that relationships with media representatives and outlets are managed, including proactive media pitches, press releases and media kits to generate positive media coverage.

Develop and implement crisis communication plans to effectively manage and respond to potential crises or
emergencies.
Develop and execute public relations strategies to enhance the company's brand and reputation within the communities we serve and across key stakeholders, including community organizations, government agencies, and industry associations. Develop strategies to monitor, manage and enhance the organization's reputation in the healthcare industry and the communities we serve, while addressing any negative sentiment or misinformation.

Support executive visibility initiatives, including media interviews, speaking engagements, and industry conferences.

Develop and implement strategies to effectively manage and mitigate potential issues or crises that may impact the company's reputation. Oversee the development and production of external communication materials, including brochures, newsletters, website content, and social media posts.

Develop and implement strategies to engage and communicate with external stakeholders, such as patients, families, community members, and referring physicians. Lead and manage a team of communication professionals, providing guidance, mentorship, and professional development opportunities.

Develop and implement strategies to enhance employee engagement and satisfaction within the region. Oversee the management and maintenance of internal communication channels.

Develop and implement strategies to enhance leadership communication within the region. Oversee the development and production of internal communication materials, including newsletters, memos, presentations, and videos.

Develop and implement communication plans to effectively communicate organizational changes, such as mergers, acquisitions, and process improvements. Develop and implement strategies to gather employee feedback and measure employee satisfaction within the region. Plan and execute internal events and campaigns to promote employee engagement, wellness, and organizational initiatives.

Provide training and support to leaders and employees on effective communication practices. Monitor and analyze the effectiveness of communication channels and make recommendations for improvements. Collaborate with internal stakeholders, such as HR, IT, and clinical teams, to gather information and create compelling external content.

Requred Education and Experience:

Bachelor's in Marketing, Communications, Business, or related field.

Minimum of 6 years of experience in marketing and/or communicationsroles, preferably within the healthcare industry.