Quality Assurance Coordinator

Founded in 1887, Dignity Health - California Hospital Medical Center is a 318-bed, acute care, nonprofit hospital located in downtown Los Angeles, California. Serving over 70,000 patients annually, the hospital offers a full complement of services including a Level II Trauma Center, Level III NICU, heart care, women’s health, and a family birth center. In 2025, we opened our new patient tower, Grand Tower, featuring a dramatically expanded Emergency Department and Family Birth Center that will increase patient comfort and privacy.

Additionally, California Hospital Medical Center has been recognized as an LGBTQ+ Healthcare Equality Leader by the Human Rights Campaign Foundation. It is a Joint Commission-certified Primary Stroke Center, and recently was awarded the AMA/ASA’s Get the Guidelines - Stroke Gold Plus Quality Achievement, recognizing the hospital’s commitment to providing the best stroke care.

California Hospital Medical Center shares a legacy of humankindness with Dignity Health and CommonSpirit Health, one of the nation’s largest health care systems, dedicated to providing compassionate, high-quality, and affordable patient-centered care. Visit https://www.dignityhealth.org/socal/locations/californiahospital for more information. 

As our Quality Coordinator, you will be a pivotal driver of excellence, implementing and overseeing initiatives to enhance performance, safety, and patient outcomes.

Every day, you'll lead and support QI projects, meticulously collecting, analyzing, and reporting data to identify opportunities and measure impact. You'll facilitate teams, educate staff on methodologies, ensure regulatory adherence, and champion continuous improvement, optimizing processes and care delivery.

To be successful, you'll combine strong analytical and project management skills with a thorough understanding of QI principles, exceptional communication, and the capacity to translate goals into measurable operational improvements, positively impacting services and community.

• Attends LA County DMH meetings and trainings pertaining to utilization review, billing and audit procedures, data entry, and reimbursement.
• Educates clinical and administrative staff in the above procedures.
• Assists Director in coordinating UR meetings with clinical staff.
• Conducts internal audit and utilization review activities on cases and informs clinical and administrative staff of any deficiencies.
• Conducts quality control activities to assure compliance with audit procedures.
• Assists the Director in the development of agency intake and discharge planning procedures.

• Bachelors degree, and other related coursework in program evaluation, program planning, accounting, or business administration.
• Fire Safety, within 90 Days
• Experience with Department of Mental Health clinical documentation, billing, and quality assurance procedures and requirements preferred.