Patient Accounts Rep

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S., from clinics and hospitals to home-based care and virtual care services, CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources, CommonSpirit is committed to building healthy communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happen, both inside our hospitals and out in the community.

Responsible for compiling and maintaining records of patient/customer payments and those delinquent in payment of charges for goods and services rendered at MedQuest. Is held accountable for policies and procedures of the department and organization.  This position supports the mission, vision, and philosophy of CommonSpirit Health.

• Reviews files to select delinquent accounts for collection efforts
  
• Evaluates patient/customer records and recommends collection activity based on payment history and activity of patient/customer
  
• Interviews patients/customers in person, by telephone, or by email to investigate complaints, verify accuracy of charges, and/or to correct errors in accounts.
  
• Assists patients/customers with tasks involved with financial assistance applications and on-going follow-up
  
• Post collection agency payments and report payments made to MedQuest to the collection agencies
  
• Post all general ledger transactions

Required

• High School Graduate or GED.
• Minimum of two (2) years related billing experience in a healthcare related setting.

Preferred

• Graduate of an accredited college or technical school for Medical Billing.