Care Coordination Assistant

Founded in 1955, Dignity Health – Northridge Hospital Medical Center is a 394-bed, acute care, nonprofit community hospital located in Northridge, California. The hospital offers a full complement of award winning services, including the Leavey Cancer Center, a cardiovascular center, stroke center, the Center for Assault Treatment Services, a pediatric medical center, and the only pediatric trauma center in the San Fernando Valley. As a leading provider of compassionate, high-quality and affordable patient-centered care, we share a rich legacy with Dignity Health, one of the nation’s five largest health care systems. We are part of a 21-state network of nearly 9,000 physicians, 62,000 employees and more than 400 care centers. Visit here  dignityhealth.org/northridgehospital for more information.

One Community. One Mission. One California 

The Care Coordinator Assistant provides clerical, secretarial and administrative support for the Care Coordination department. Under the direction and supervision of the licensed staff, the Care Coordination Assistant performs the following activites and processes: post acute care coordination (SHF, HHC, DME, Hospice, etc.,) revenue related activities ( authorizations, certifications and payer communications ), stocking and monitoring office supplies and equipment and maintaining accurate and complete departmental records. This position may function as the point of contact for the department, and is responsible for the professional and timely response to calls, messages and the forwarding of communications to the responsible party. The Care Coordinator Assistant  may be assigned other duties within the scope of the role, including, but not limited to, scheduling, faxing,  auditing ,transcribing, filing, delivering, sorting, editing, tracking and correlating the departments documentation, records and forms.This  position’s emphasis will be on optimizing the licensed staffs productivity by providing clerical support, managing confidential patient information and ens

Essential functions:

• Collaborates with and supports the Care Coordination team, including, but not limited to the RNCC and Social Worker.

• Manage timely post-acute care referrals, to assist with length of stay management and mitigation of denials.  

• Communicate and collaborate with interdisciplinary teams, patients, and family to facilitate care progression.

• Ensure post-acute follow-up appointments for identified patients to assist with readmission prevention and ensuring continuity of care.

• Deliver required patient notifications and letters, and obtain patient or family signatures on required documentation as needed to meet regulatory compliance.

• Manage transportation referrals as requested.

Required:

• Assoicates Degree, High School Graduate or GED
• Fire Safety card within 90 days of hire.

Preferred:

• Minimum of 3 years previous experience in health care, care coordination, utilization review, discharge planning or similar healthcare setting preferred
• Bachelors or BSW preferred 
• Experience supporting clinicians in demanding and fast paced patient care environments.