Patient Service Representative Lead

With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

You have a purpose, unique talents and NOW is the time to embrace it, live it and put it to work. We value incredible people with incredible skills – but your commitment to a greater cause is something we value even more. This is the heartbeat of our organization and your time will be spent in a supportive, team environment with resources to help you flourish and leaders who care about your success.

Join our Patient Service Representative team. As a Patient Service Representative Lead you will:

• Partner with clinic leadership to assist with oversight of the patient service team.
• Provide clerical/office support within a physician clinic, including, but not limited to reception, telephone, medical records, charge entry, referrals, and retrieval of medical information from internal and external systems and sources.
• Offer support by facilitating, communicating, and collaborating with both the healthcare team and the patient/family to identify and meet the physical, emotional and spiritual needs of the patient.
• Demonstrate personal accountability for relationship- based care, organizational mission, and core values.

In addition to bringing your whole self to the workplace each day, qualified candidates will need the following:

• High School Diploma or GED required. 
• 2 years’ experience working in a healthcare setting, preferred experience in an outpatient clinic or physician office.
• Previous work history that demonstrates basic office and computer skills, filing, telephone answering, reception, basic knowledge of computer software i.e. Microsoft Word, E-mail, Excel ,etc.
• Knowledge of medical terminology and medical insurance payers
• Attention to detail
• Critical thinking and problem solving
• Desire to work with patient populations

Physical Requirements - Sedentary Work - prolonged periods of sitting and exert/lift up to 10 lbs. force occasionally)