Patient Registration/ER Coordinator

About Sequoia Hospital – Hello Humankindness

Dignity Health Sequoia Hospital is an accredited, not-for-profit community hospital providing innovative and exceptional health care for generations of Bay Area residents. Sequoia’s Heart and Vascular Institute is a nationally known pioneer in advanced cardiac care, affiliated with the Cleveland Clinic Heart and Vascular Institute. Sequoia has received national recognition from Healthgrades for superior patient safety and was named as one of America’s top 100 hospitals for cardiac care. Our Total Joint Replacement program is a designated Blue Distinction Center for Knee and Hip Replacement. Our Birth Center is consistently ranked as a favorite among Peninsula families. We are also known for our comprehensive emergency care and leading-edge tomosynthesis 3-D mammogram technology. Our Pavilion combines the most advanced medical and surgical services with a unique healing environment, including private, spacious rooms and inviting garden areas.

One Community. One Mission. One California 

As a Patient Registration Representative, you will ensure a positive patient experience during registration, employing excellent customer service.

Every day you will identify patients, collect accurate demographics, verify insurance, determine/collect financial liability, and explain hospital policies and patient rights to families.

To be successful, you will demonstrate exceptional customer service, meticulous attention to detail in data/insurance, and strong communication, crucial for patient satisfaction and reimbursement.

• Ensures a professional and responsive atmosphere by greeting patients, visitors, staff, and physicians promptly and courteously. Refers to each individual by name when appropriate. Screens individuals by requesting to see identification or visitor pass.
• Answers telephones and switchboard using name, department, and title. Screens calls appropriately and refers callers to the correct staff member, patient, department, and /or resource in a timely manner. Makes every attempt to answer phones with three rings. Monitors time individuals may be on hold and reassures them their calls have not been forgotten. Takes clear, accurate, concise phone messages. Consistently available to answer phones. Seeks coverage when away from the work area. Can operate the deaf phone. Understands completely the Staff 88 system.
• Relays messages in a timely manner, opens and delivers mail as appropriate
• Understands all San Mateo County communication systems, Hart system, the Blue Channel, ring downs, the county phone.
• Provides clerical support within the department. Transcribes physician's orders and enters them into the computer for implementation and ancillary department follow through. Asks questions in advance to gain clear understanding of the projects. Completes assignments accurately and within the agreed time frame.
• Schedules/arranges diagnostic tests/procedures as ordered and informs the staff of required preparation as appropriate.

Required

• High School Graduate High School Diploma or High School GED
• Two years hospital patient registration experience.
• Three years of patient registration experience in a non-acute setting may be substituted for the hospital and/or emergency department experience.