Patient Service Representative

Dignity Health Sierra Nevada Memorial Hospital is a 104-bed not-for-profit hospital located in Grass Valley, California. The hospital has been providing compassionate and quality health care to residents and visitors of western Nevada County since 1958. As an affiliate of the nationally recognized Dignity Health system, we ensure our patients receive the highest standard of health care and have access to important regional resources throughout the system, including the Dignity Health Heart & Vascular Institute, the Dignity Health Neurological Institute of Northern California and the Dignity Health Cancer Institute of Greater Sacramento. With 765 employees, 101 active medical staff and 21 Emergency Department beds, Sierra Nevada Memorial Hospital continually implements and upgrades its technology and recruits employees who understand the vital importance of kindness and compassion in the healing process.

One Community. One Mission. One California 

As our Patient Services Professional, you will be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations through diverse engagements.

Every day, you will expertly manage phone customer service, distribute communications, and handle patient information like demographics, insurance verification, and appointment scheduling. You'll also process referrals, authorizations, pre-registrations, and other clerical tasks, adapting to clinic needs while responsibly handling sensitive data.

To be successful in this role, you will possess exceptional communication, meticulous attention to detail, strong organizational skills, and system proficiency. Your proactive service, adaptability, and responsible handling of information are crucial for patient care and clinic goals.

• Demonstrates proficient computer skills with ability to use multiple systems including scheduling, patient registration and Cerner while maintaining highly accurate work.
• Demonstrates effective telephone techniques and is able to answer multiple incoming calls and directs calls appropriately providing outstanding customer service using professional phone etiquette.
• Basic ability to use Microsoft Office to produce department documents in an accurate and professional manner.
• Performs various clerical functions as needed by department.
• Greets patients and offers assistance or seeks additional help as needed. Notifies patients of delays.
• Develops working relationships with referring physician's offices and provides needed information for patient care in a timely manner.

Required

• One year clerical and/or receptionist experience.

Preferred

• Experience in a hospital or medical clinic and Microsoft Office experience