Patient Registration Representative

Welcome to Mark Twain Medical Center, nestled in the breathtaking Sierra foothills, the heart of a vibrant and welcoming community!

Founded in 1951, we're more than just a 25-bed critical access hospital; we're a lifeline. As the only hospital in the county, we're committed to providing exceptional, comprehensive care to our surrounding communities. From the moment you step through our doors, you'll feel the warmth and dedication that defines our culture.

• A Broad Spectrum of Care: We offer a full range of inpatient acute care, outpatient services, and 24/7 emergency services, ensuring our community has access to the medical attention they need, when they need it most.
• Specialty Care Centers & Community Medical Centers: We extend our reach beyond the main hospital, bringing specialized expertise and convenient access to care directly to our community through our hospital and network of Specialty Care Centers.
• Collaborative Medical Staff: Our diverse and highly skilled medical staff represents a broad range of specialties, fostering a collaborative environment where knowledge is shared and innovation thrives. You'll be surrounded by experienced professionals dedicated to providing the highest quality medical care.
• A Life Beyond the Hospital: Imagine spending your weekends exploring the stunning natural beauty of the Sierra foothills, enjoying the peace and tranquility of a close-knit community, and raising a family in an area known for its great schools. At Mark Twain Medical Center, you'll find the perfect balance between a fulfilling career and a rewarding personal life.

One Community. One Mission. One California 

As our Patient Registration Representative, you will adhere to organizational policies and procedures to accurately resolve patient financial liability and serve as a key information source for patients and families.

Every day you will ensure a positive patient experience by accurately identifying patients, collecting thorough demographic and insurance data, verifying eligibility, determining and collecting financial liability, and explaining hospital policies and patient rights.

To be successful in this role, you will demonstrate excellent customer service skills, meticulous attention to detail in data collection and financial processes, and a clear communication style to effectively assist patients with their registration and financial responsibilities.

• Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units
• Ensures complete, accurate and timely entry of demographic information into the ADT system at the time of registration.
• Properly identifies the patient to ensure medical record numbers are not duplicated.
• Responsible for reviewing assigned accounts to ensure accuracy and required documentation is obtained and complete.
• Meet CMS billing requirements for the completion of the MSP, issuance of the Important Message from Medicare, issuance of the Observation Notice, and other requirements, as applicable and documenting completion within the hospital's information system for regulatory compliance and audit purposes
• Collects and enters required data into the ADT system with emphasis on accuracy of demographic and financial information in order to ensure appropriate reimbursement.

$1,000 Sign-On Bonus offered for qualified new hires. Per policy, current employees are not eligible.

Required

• High School or GED graduate
• Minimum 1 year of experience working ina hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles.
• Applicable education and/or training can be used to balance a lack of experience

Preferred

• 2 years of experience working ina hospital Patient Registration department,physician office setting, healthcareinsurance company, revenue cyclevendor, and/or other revenue cycle relatedroles.