Patient Account Representative

Founded in 1910, Dignity Health - Community Hospital of San Bernardino is a 347-bed, acute care, nonprofit, community hospital located in San Bernardino, California. Known for its programs in maternity care and pediatrics, behavioral health and long-term subacute care for adults and children, the hospital also includes inpatient and outpatient surgery. The hospital shares a legacy of humankindness with Dignity Health, one of the nation’s five largest health care systems. Visit here https://www.dignityhealth.org/socal/locations/san-bernardino for more information.

One Community. One Mission. One California 

As a Patient Account Representative, you will be responsible for preparing and processing superbill charges and payments, ensuring accurate financial record-keeping.  Every day you will meticulously post these charges and payments to patient accounts and efficiently schedule daily appointments, contributing to the smooth operation of patient billing and scheduling.  
To be successful in this role, you will demonstrate meticulous attention to detail in financial transactions, strong organizational skills for scheduling, and a commitment to accuracy and efficiency in patient account management.

• Perform necessary billing and follow-up functions as directed by department leadership.

• Demonstrate understanding of relevant terminology (e.g., financial and/or medical) required for claim processing.

• Demonstrate and maintain understanding of state, federal and third party regulatory requirements as they apply to billing operations (e.g., Health-care reform, state surcharges, CMS)

• Must have proficient knowledge and the ability to accurately utilize all reimbursement tools including payer contracts and all relevant electronic claims processing and reimbursement tools available.

• Demonstrate and maintain understanding of and comply with hospital/clinic billing policies and procedures.

• Responsible for collecting accurate information and verifying all documentation necessary for timely billing and resolution of patient accounts.

Required

• High School Graduate or GED 
• A minimum of 1 year of experience with billing, collections, and/or Revenue Cycle operations in an acute care or ambulatory setting.
• Experience in medical billing and collections in a clinical setting
• Strong understanding of calculations and medical terminology