Department Services Coordinator II

Dominican Hospital (a member of Dignity Health) is a 222-bed facility that offers a wide range of services to residents of California’s Central Coast. With 24/7 emergency care, comprehensive care in cardiac, orthopedics, oncology, women’s and children’s services, we continue to lead the region in medical innovation and excellence in healthcare.

Comprehensive Care
Dominican offers emergency services and is a Certified Stroke Center and Chest Pain Center. Dominican’s services include the only comprehensive Cancer Center in Santa Cruz County, a Total Joint Replacement program, and advanced neurological and endoscopic services. Dominican regularly receives ‘A’ grades for hospital safety from Leapfrog Group, and has received national recognition for superior patient safety, cardiac care, and stroke treatment from Healthgrades, a leading provider of comprehensive information about physicians and hospitals.
As Santa Cruz County’s heart attack (STEMI) receiving center, Dominican Hospital provides cutting edge cardiac care. The hospital’s heart attack treatment times consistently beat the national average, and the hospital offers two cardiac catheterization labs available 24 hours a day, 7 days a week. Groundbreaking cardiac procedures at Dominican include the Transcatheter Aortic Valve Replacement (TAVR) procedure, which allows for heart valve replacement without opening a patient’s chest.
Dominican Hospital has forged significant partnerships with area hospitals to bring exceptional care to Santa Cruz County. The hospital offers a level III Neonatal Intensive Care Unit (NICU) through a partnership with Lucile Packard Children’s Hospital Stanford. Neurosurgery at Dominican is also offered through a partnership with Stanford Health Care.

One Community. One Mission. One California 

As a Department Support Assistant, you will provide essential general office and clerical support within a specific location.

Every day you will perform clerical tasks, utilizing basic office equipment and computer terminals, while adhering to established procedures that primarily impact your immediate unit.

To be successful in this role, you will demonstrate a strong ability to learn on the job, efficiently execute secretarial duties, and adhere to guidelines under direct supervision, contributing to departmental efficiency.

• Utilizes the AIDET principle to communicate with others, with a focus on patients and their families.
• Acknowledge Introduce Explain Duration Thank
• Provide all patient/customer reception services for the outpatient rehabilitation programs:
• Answering/managing a multi phone line system
• Greets customers, directs them where to wait, notifies correct staff when their patient is ready, and manages sign in process.
• Collects, posts, and handles payments and co-pays as appropriate.
• Reconciles cash daily.
• Schedules new and current patients to meet patients' time needs.
• Arrange for patient rides following treatment, if needed.
• Emergent 911 calls as needed for seriously-ill patients.
• Notifies appropriate staff of cancelled appointments.
• can referrals.
• Schedules initial and on-going appointments and evaluations with the proper program following the program referral matrix.
• Pre-registration of all patients in the appointments pro system.
• Assists with calling insurance carriers and employers for reauthorization prior to making follow up appointments.
• Performs electronic scheduling of varied therapies, tracking/acquiring pre-authorization, including coordination of other required tests done by other units, notifying security of in custody patients.

Required

• Two years of experience in a medical office setting, with full scope of reception, electronic scheduling, filing, and multi-line phone skills and

Preferred

• College degree, and Proficiency working with window based computer systems, Excel, Outlook, and word experience, upon hire
• First Aid, upon hire