Manager Quality

Hello humankindness

Dignity Health’s Mercy Gilbert Medical Center is nationally known for our holistic approach to medicine, and here, you are a part of a “golden thread” of compassionate care that connects staff and patients. While walking through the Healing Garden–with it’s intertwined pathways, garden areas and fountains–you’re reminded of our dedication to honoring the whole person. Embracing total well-being, then seeing patients and their loved ones respond positively, is personally rewarding to you.   

Mercy Gilbert is a modern, 212-bed, acute care, not-for-profit community hospital in the Phoenix area’s East Valley. We offer a full breadth of care, from emergency and cardiovascular to pediatric, orthopedic and diagnostic services. Since opening in June 2006, we have been named the “#1 Small-Sized Acute Care Hospital” by Arizona Business Magazine and the “#1 Healing Hospital in the Nation” by Baptist Healing Trust. We’ve also been named “Business of the Year” by the Gilbert Chamber of Commerce. You’re proud of these awards, but even more, you’re proud of the solace, serenity and reprieve you’re able to provide here. 

Living in Phoenix’s relatively new suburb of Gilbert, Arizona, you treasure its old-world charm mixed with modern-day luxuries. This urban center has all the shopping, restaurants and culture your heart desires, with all the outdoor activities your spirit needs. There are nearby lakes for boating, wakeboarding and water skiing, while Flagstaff and Sunrise offer winter skiing and snowboarding. Arizona has four professional sports teams, and you’re a year-round fan. You look forward to all the activities, but then again, at the end of a busy day, taking a moment to relax poolside and reflect sounds good, too. The scenery, the climate and the culture present the perfect backdrop for your healing work at Mercy Gilbert. 

Now is the perfect time to come grow your career with one of Arizona's Most Admired Companies.  Look for us on Facebook and follow us on Twitter.

For the health of our community ... we are proud to announce that we are a tobacco-free campus.

• Provides leadership to the Quality Management Department; hires, supervises, and monitors staff performance and productivity. Contributes to the budgeting process.
• Educates and trains staff and physicians in quality improvement including the aggregation and analysis, action planning and reporting of performance data.
• Works in collaboration with hospital leadership and medical staff to meet goals established in the Performance Improvement plan.
• Provides consultation and assists physicians, ancillary and nursing departments with regulatory compliance issues. Supports implementation of regulatory initiatives.

Education and Experience:

• Bachelor's degree in a healthcare-related field or five (5) years of related job or industry experience in lieu of degree.
• Minimum of three (3) years of progressive management responsibility in an acute care setting, one (1) of which is related to managing an organization’s Quality Improvement Program. Minimum of two (2) years of clinical, patient care experience or equivalent. Experience developing and implementing clinical, service and operational process improvement initiatives, both small and large scale. Knowledge and expertise in specific performance improvement/CQI methodologies (e.g. Six Sigma, LEAN). Current knowledge of regulatory requirements for acute and ambulatory care services (e.g. state, federal, local regulations; Joint Commission, etc.).

Licensure:

• Current state license in a clinical field (five) 5 years experience in Quality Management can be used in lieu of state license). Certified Professional in Healthcare Quality (CPHQ), or Healthcare Quality and Management Certification (HCQM), or Certificate of Professional Healthcare Quality and Patient Safety (CPQPS) within 2 years of employment is required.