Destination Care Navigator

Hello Humankindness: Join a Legacy of Healing at Saint Joseph’s Hospital and Medical Center (SJHMC) 

Ready to make a real difference? Join SJHMC in Phoenix AZ., a 571-bed nonprofit founded by the Sisters of Mercy over 125 years ago. We're more than a hospital; we're a global destination for life-changing care, embracing patients with humankindness.

Here, your calling will flourish. We're not just a workplace; we're a community dedicated to a mission of service.

Leaders in Specialized Care:

• Barrow Neurological Institute (BNI): A world-renowned center for groundbreaking neurological research and innovative treatments.
• Norton Thoracic Institute (NTI): A national leader in advanced thoracic care with pioneering surgical techniques.
• Level I Trauma Center: One of Arizona's busiest ERs, providing immediate, comprehensive care for critically injured patients 24/7.

Why SJHMC?

• Culture of Excellence & Well-being: We care for our people, fostering professional and personal growth.
• Community & Collaboration: Be part of a network committed to global health and well-being.
• Join a Legacy, Shape a Future: Over 20% of our patients travel internationally for our specialized care.

This is an invitation to join a family of dedicated professionals at the forefront of medical innovation, united by the power of humankindness.

The Destination Care Patient Navigator is a senior-level, non-clinical, onsite patient-facing role responsible for delivering concierge-level navigation services to domestic, international, and high profile patients seeking specialty care across multiple CommonSpirit Health markets. This role functions as a single, centralized point of contact for patients, families, referring providers, and ensures a seamless experience throughout every stage of the care journey.

As our Navigator for SJHMC you will coordinate complex, multi-specialty appointments and multi-step logistical needs; facilitate gathering of important documents to support operational and financial workflows (e.g. embassy authorization); and troubleshoot operational barriers when they arise. 

Everyday you will be the patient's single point of contact and ultimate advocate: From first inquiry to post-care follow-up, you're their guide and champion. Orchestrate complex care journeys: Coordinate multi-specialty appointments, logistics, and documentation (e.g., embassy authorizations) for domestic, international, and high-profile patients. Proactively solve problems and remove barriers: Anticipate issues, find solutions, and navigate bureaucratic hurdles before they impact the patient. Provide culturally sensitive, concierge-level support: Offer personalized guidance, and when needed, escort patients directly to appointments.

To Be Successful, You Need:

• Exceptional Emotional Intelligence & Cultural Competence: To build trust, communicate effectively across cultures, and manage sensitive situations with empathy and grace.
• Proactive Problem-Solving & Resourcefulness: To anticipate challenges and find creative solutions rapidly
• Meticulous Attention to Detail & Organization: To manage complex logistics, appointments, and documentation without error
• Unwavering Composure & Resilience: To navigate demanding situations and high-stakes scenarios with professionalism
• Advocacy & Communication Mastery: To champion patient needs and convey clear, concise information to all stakeholders
• A "No Stone Unturned" Dedication: To ensure every aspect of the patient's journey is smooth, comfortable, and successful

Required

• Bachelors Other Bachelor's degree in related field (healthcare, business, communications, international studies, hospitality) or
• 2+ years to Five (5+) years of experience delivering concierge-level patient or client services in a complex medical or hospitality environment

Preferred

• Other Degree in a medical field or equivalent and 4-6 years Experience in destination medicine, international patient services, complex specialty care coordination, concierge healthcare, or high-complexity logistics planning within a healthcare environment., upon hire and
• 1-3 years Experience supporting high-acuity, multi-specialty, high profile, or cross-market patient navigation within a large multi-site health system., upon hire and
• 1-3 years Experience working with self-pay programs
• Multi Lingual Spanish or Arabic 
• Certificate Other Certification in medical interpretation and/or medical translation
• Health Care Interpreter
• Experience with international sponsorships, and governmental/embassy payers