IT Manager Epic Applications Learning-Strategy-Development

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.

Responsible for managing a team in multiple applications (Epic Ambulatory, Orders, Beaker, Reporting, etc.) and standardizing instructional design, learning content, and build with a focus on enabling a web based training strategy for all users. You will engage in and support long term planning and annual budgeting for both strategic and tactical investments.

Manages the strategy to deliver workflow optimization and training assets to end users. Keeps current with changes and trends in the training and healthcare IT arena with a strong commitment to lifelong learning. This role supports the development, design, and delivery of the training curriculum for the electronic health record and other applications. The manager develops high functioning teams of skilled professionals to support clinical and business application optimization and training, including user involvement in development, testing, and feedback.

Participates in developing a governance process that is inclusive and responsive. Plans and supervises teams to assure timely completion of assigned goals and projects. Works with multiple roles and leadership from all aspects of the business to assure that information technology services meet the needs of the business.

• Provide leadership and oversight for team staff including goal setting, training/development, management of team schedule, paid-time-off, sick time, etc.), time-sheet approval, feedback, coaching and mentoring, policy and procedures, and related management functions.
• Provide performance feedback and complete performance evaluations for Team-members. Informal performance feedback should be provided on a frequent basis, and should include feedback from fellow Team members. Feedback should be focused on recognition for achievement, and opportunities for growth.
• Evaluate business opportunities by participating in feasibility studies, time and cost estimates, system upgrades, updates and revisions, maintaining awareness of current software capabilities and availability of new or alternate applications which may benefit the strategic direction of Common Spirit Health
• Evaluate system functionality against the current business and clinical needs, to ensure that IT services remain true to business and clinical objectives.
• Project management, including forecasting time and resources, establishing timelines and deliverables, engaging stakeholders, adhering to governance processes, guiding principles and standards testing, user acceptance, and change control expectations while achieving goals. Designs and develops testing and training curriculum, builds and maintains training environments, and deploys learning assets. Monitor activity and progress toward goals for all projects and issues of the teams.
• Assess user needs through periodic onsite visits to provide support and proactive service, including analysis of opportunities to take advantage of existing tools and workflows.

• Supports disaster recovery processes, security and integrity processes, change control processes.

• Adhere to applicable laws and regulations; associated with system implementation and ongoing support.

Required

• Bachelors Other in related field and 4 years of equivalent experience may be considered in lieu of Bachelor's degree.
• 5 years in a clinical , clinical information systems, training, or instructional design environment that included project management.

Preferred

• EPIC Certification, upon hire