IT Sleep/Neurology Sr Technical Analyst

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.

As our IT Technical Analyst, you will be a crucial technical expert, bridging business needs with IT solutions to ensure system efficiency and reliability.

Every day, you will analyze requirements, troubleshoot technical issues, and provide support for IT infrastructure and applications. You'll assist with implementations, configurations, testing, and documentation, collaborating to optimize performance and user experience.

To be successful in this role, you will demonstrate strong analytical and problem-solving skills, a solid understanding of IT systems, and excellent communication, with meticulous attention to detail and a proactive approach to issue resolution.

• Responsible for delivering or leading the design, development, support, maintenance deployment of functional applications as well as information support processes.
• Responsible for taking on-call on a regular basis
• Lead resolution of highly complex issues or requests that need a technical expert for specific solution sets. Typically involved in problem management activities which includes performing diagnosis, troubleshooting and critical thinking to solve or fulfill needs of medium and high complexity; utilizing knowledge management and escalates issues when necessary.
• Follows appropriate change control process at all times
• Responsible to complete tasks and associated documentation within committed timeframes, and effectively communicate across teams and all levels of management.
• Lead technical analysis discussions, deliver supporting artifacts and assist with conducting review sessions for all necessary approvals.

Required

• Bachelors Other or equivalent knowledge and skills obtained through a combination of education, training, and experience in a Healthcare environment.
• 10+ years 10+ years’ experience working in IT as an Application Systems Analyst or Technical Analyst role required.
• 7+ years experience in Cadwell, Natus, Nihon Kohden and Phillips Sleep and Neurology applications.
• Experience working with project life cycle or project management methodologies required.
• 6 or more years’ experience with application support in a hospital or medical related industry required.